Resident Services Manager

Housing And Community Services Inc; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Housing And Community Services Inc is seeking a Resident Services Manager to lead social services and community outreach for residents at assigned properties. You will plan, direct, and coordinate programs, events, and outreach initiatives while working with residents, staff, and partners to meet community needs.

The role emphasizes independent project management, strong communication, and the ability to develop comprehensive services plans in coordination with stakeholders and regulatory

Qualifications

• Knowledge of service programs and educational methods.
• Ability to plan and manage programs, events and outings.
• Ability to work independently and concurrently to perform multiple compliance projects.
• Knowledge of computer software applications.
• Ability to communicate effectively, both verbally and in writing.
• Ability to execute a services plan.
• Ability to establish effective working relationships with co-workers, board members, supervisors, consultants and general public.
• Ability to produce work which consistently meets quality requirements of accuracy, thoroughness and effectiveness.
• Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.
• Respond positively to supervisory direction and feedback.

Responsibilities

• The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).

Skills

Service programs

Program management

Independent work

Computer software

Verbal & written communication

Services plan execution

Stakeholder relations

Quality workmanship

Problem identification

Adaptability

Education

Bachelor's degree in Human Services

2+ years experience in Human Services

Community Health Worker certification

Professional Service Coordinator Certification

Valid Texas Driver's License

Job description

Description

The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).

KNOWLEDGE, SKILLS AND ABILITIES- GENERAL PERFORMANCE:

• Knowledge of service programs and educational methods.
• Ability to plan and manage programs, events and outings.
• Ability to work independently and concurrently to perform multiple compliance projects.
• Knowledge of computer software applications.
• Ability to communicate effectively, both verbally and in writing.
• Ability to execute a services plan.
• Ability to establish effective working relationships with co-workers, board members, supervisors, consultants and general public.
• Ability to produce work which consistently meets quality requirements of accuracy, thoroughness and effectiveness.
• Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.
• Respond positively to supervisory direction and feedback.

Requirements

EDUCATION & KNOWLEDGE REQUIRED:

• Bachelor's Degree in a Human Services field or Qualified Social Worker field preferred.
• In lieu of educational requirements, a minimum of two (2) years of experience in a Human Services field is required.
• Community Health Worker certification preferred.
• Professional Service Coordinator Certification preferred.
• Valid Class "C" Texas Driver's License required.

EEOC STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.