Resident Services Manager

Prospera Housing Community Services; Victoria (TX); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Prospera Housing Community Services seeks a Resident Services Manager to plan, direct, and coordinate social services and community outreach for residents at their property. The role requires coordinating programs and collaborating with residents and staff to ensure quality service delivery.

The ideal candidate will have a Bachelor’s degree in human services or 2+ years in the field, and a valid Texas driver’s license; CHW or PS Coordinator certification are preferred assets for this position.

Qualifications

• Bachelor’s degree in human services preferred.
• In lieu of educational requirements, minimum of two (2) years of experience in a Human Services field required.
• Community Health Worker certification preferred.
• Professional Service Coordinator Certification preferred.
• Valid Class “C” Texas Driver’s License required.

Responsibilities

• The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).

Skills

Program planning

Event management

Independent work

Communication

Change management

Problem solving

Team relations

Quality compliance

Education

Bachelor’s Degree in Human Services

2+ years in Human Services

Community Health Worker certification

Professional Service Coordinator Certification

Texas Driver’s License

Tools

Office software

Job description

Description

The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).

KNOWLEDGE, SKILLS AND ABILITIES- GENERAL PERFORMANCE:

• Knowledge of service programs and educational methods.
• Ability to plan and manage programs, events and outings.
• Ability to work independently and concurrently to perform multiple compliance projects.
• Knowledge of computer software applications.
• Ability to communicate effectively, both verbally and in writing.
• Ability to execute a services plan.
• Ability to establish effective working relationships with co-workers, board members, supervisors, consultants and general public.
• Ability to produce work which consistently meets quality requirements of accuracy, thoroughness and effectiveness.
• Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.
• Respond positively to supervisory direction and feedback.

Requirements

EDUCATION & KNOWLEDGE REQUIRED:

• Bachelor’s Degree in a Human Services field or Qualified Social Worker field preferred.
• In lieu of educational requirements, a minimum of two (2) years of experience in a Human Services field is required.
• Community Health Worker certification preferred.
• Professional Service Coordinator Certification preferred.
• Valid Class “C” Texas Driver’s License required.

EEOC STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.