Resident Services Manager

Housing And Community Services Inc; Victoria (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Job summary

Housing And Community Services Inc in Victoria, TX is seeking a Resident Services Manager to plan, direct and coordinate social services and community outreach for residents across properties.

This role requires the ability to manage programs and events, work independently on multiple projects, communicate effectively, build relationships with staff and stakeholders, and ensure services meet quality standards.

Qualifications

• Bachelor's degree in a human services field or qualifying social work background is preferred.
• At least two years of experience in human services is required if no degree is present.
• Certifications in health and service coordination are preferred.

Responsibilities

• Plan, direct and coordinate social services and community outreach for residents.
• Manage programs, events and outings across properties.
• Work independently on multiple compliance projects.
• Communicate effectively in writing and verbally.
• Establish working relationships with staff, board members and the public.
• Ensure services meet quality and accuracy standards.
• Identify problems and opportunities for change; participate proactively.
• Respond to supervisory direction and feedback.

Skills

Knowledge of service programs

Event planning

Independent work

Computer software

Effective communication

Execute services plan

Relationship building

Quality and accuracy

Problem identification & change

Respond to supervision

Education

Bachelor's Degree in Human Services or Qualified Social Worker field

Two years of experience in Human Services

Community Health Worker certification

Professional Service Coordinator Certification

Valid Class "C" Texas Driver's License

Job description

Description

The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).

KNOWLEDGE, SKILLS AND ABILITIES- GENERAL PERFORMANCE:

• Knowledge of service programs and educational methods.


• Ability to plan and manage programs, events and outings.


• Ability to work independently and concurrently to perform multiple compliance projects.


• Knowledge of computer software applications.


• Ability to communicate effectively, both verbally and in writing.


• Ability to execute a services plan.


• Ability to establish effective working relationships with co-workers, board members, supervisors, consultants and general public.


• Ability to produce work which consistently meets quality requirements of accuracy, thoroughness and effectiveness.


• Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.


• Respond positively to supervisory direction and feedback.

Requirements

EDUCATION & KNOWLEDGE REQUIRED:

• Bachelor's Degree in a Human Services field or Qualified Social Worker field preferred.


• In lieu of educational requirements, a minimum of two (2) years of experience in a Human Services field is required.


• Community Health Worker certification preferred.


• Professional Service Coordinator Certification preferred.


• Valid Class "C" Texas Driver's License required.

EEOC STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.