Resident Services Manager

West Shore; Richmond (VA); On-site; USD 48,000 - 72,000; Full time

Job summary

West Shore in Richmond, VA is seeking a Resident Services Manager to provide exceptional service to residents, prospective residents, guests and vendors. You will work closely with the property team to foster a welcoming community and address resident needs promptly.

The role involves coordinating monthly resident events, maintaining records of issues, and supporting lease administrations under the supervision of the Property Manager. Strong communication and organizational skills are essential.

Qualifications

• Experience in property management preferred.
• Strong interpersonal and communication skills.
• Flexible with evenings and weekends as needed.

Responsibilities

• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors.
• Acquire broad knowledge of the community and surrounding area.
• Prepare and maintain log of resident issues and services provided.
• Assist residents with resolution of lease violations under supervision of the Property Manager.
• Coordinate all resident events (minimum one per month).
• Manage social media and oversee newsletter distribution.

Job description

The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Manager are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.

ESSENTIAL JOB DUTIES:

• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
• Acquire a broad knowledge of the community and the surrounding area.
• Prepare and maintain log of resident issues and services provided.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Prepare and deliver move in and renewal gifts.
• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
• Coordinate all resident events. Minimum of one event per month.
• Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution.
• Manage Kingsley platform and address any resident concerns within 24 hours.
• Greet, tour and lease to prospects as well as respond to any leads that come in.

COMPETENCIES:

• Understand the needs of the resident population and property in which they live.
• Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency.
• Flexibility and ability to manage a complex workload in varied work environments
• Strong interpersonal, communication, organization, writing and computer skills
• Renewals: Manage work- flow including generating letters, follow up and ensuring signatures on renewal packets
• Property Management experience preferred