Resident Manager I - AH

Front Porch Communities & Services; Los Angeles (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

Front Porch Communities & Services is seeking a Resident Manager I to oversee an on-site residence for up to 25 residents. You will handle daily financials, vendor coordination, and property upkeep to ensure safe, compliant operations. The role requires independent work and strong communication with residents and management.

The position emphasizes accountability, budgeting, and timely move-ins, with a dotted-line to the Resident Services Coordinator to maintain information flow across sites.

Qualifications

• HS/GED required; Bachelor degree preferred.
• 1 year of prior work experience required.
• Experience with residents or low-to-moderate-income housing preferred.

Responsibilities

• Manage accounts receivable and accounts payable monthly.
• Maintain resident contact sheets and vendor contracts.
• Coordinate security, maintenance, and upkeep as needed.
• Oversee turnover renovations to minimize vacancy loss.
• Prepare quarterly inventory and conduct interior audits.
• Address resident complaints and resolve issues promptly.

Skills

Communication

Organization

Problem solving

Team collaboration

Education

High School/GED

Bachelor Degree in Business Management

Job description

Resident Manager I (On-Site Residence)

Manages a low- to moderate-income site in a housing community for special populations, with up to 25 residents, to ensure sound fiscal, physical, and social practices and to oversee the property's day-to-day operations.

NOTE: Due to the various communities’ sizes and complexities, this position must also have a dotted-line relationship with the Resident Services Coordinator position to ensure the continuity of information flow.

ESSENTIAL FUNCTIONS

• Collects, deposits, and processes all Accounts Receivable every month.
• Collects, processes, and remits all Accounts Payable documentation regularly scheduled monthly.
• Maintains current Emergency Contact Sheets for all Residents.
• Maintains vendor contracts and work orders and ensures repairs are completed satisfactorily before payment.
• Performs or arranges required security, maintenance, custodial, upkeep, or reconditioning of property as specified in management services or the resident’s agreement to ensure a safe living environment.
• Performs or arranges for the renovation of dwelling units upon vacancy and ensures that the unit is ready for new residents by the scheduled move-in date to minimize vacancy loss.
• Prepares a periodic, but at least quarterly, inventory of building contents and property condition and forwards the listing to the Operations Supervisor for review.
• Conducts interior audits of all dwelling units at least semi-annually to ensure the safety of the residents.
• Addresses resident complaints, aids in problem-solving, responds to emergencies, and takes appropriate remedial action.
• Performs all other related duties as assigned.

Communication/Interpersonal

• Effective oral and written communication skills appropriate to the audience's needs.
• Ability to develop and deliver effective presentations live via online or virtual mediums.
• Excellent collaboration and team-building skills.
• Effective conflict management skills.
• Ability to effectively build relationships with customers and executive management.

Decision Making/Organization Skills

• Demonstrates a high level of accuracy, even under pressure.
• Excellent organizational skills.
• Ability to perform work independently with minimal supervision.
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

Productivity

• Demonstrated time management and priority-setting skills.
• Ability to simultaneously handle multiple priorities.
• Ability to work in a fast-paced, dynamic environment.
• Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.
• Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.

Education and Qualifications

Essential – High School/GED

Preferred – Bachelor Degree, Business Management

Experience

Essential – 1 year of prior work experience.

Preferred – 2 years of similar work with special needs or low-to-moderate-income residents.