Resident Services Manager

Prospera Housing Community Services; San Antonio, Northern (TX, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Prospera Housing Community Services is seeking a Resident Services Manager to plan, direct, and coordinate social services and community outreach for residents of its properties.

You will develop programs, coordinate events, and work with staff to ensure quality, compliant service delivery across multiple properties.

Qualifications

• Bachelor’s degree in a Human Services field or Qualified Social Worker field preferred.
• In lieu of educational requirements, a minimum of two (2) years of experience in a Human Services field is required.
• Community Health Worker certification preferred.
• Professional Service Coordinator Certification preferred.
• Valid Class “C” Texas Driver’s License required.

Responsibilities

• Plans, directs and coordinates social services and community outreach to residents of assigned properties.
• Develops and manages programs, events and outings.
• Collaborates with staff to ensure quality services and compliance.

Skills

Program planning

Event planning

Independent work

Computer skills

Effective communication

Services plan execution

Relationship building

Quality focus

Problem identification

Adaptability to direction

Education

Bachelor’s degree in Human Services or Social Work

2+ years in Human Services

Community Health Worker certification

Professional Service Coordinator certification

Job description

Description

The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).

KNOWLEDGE, SKILLS AND ABILITIES- GENERAL PERFORMANCE:

• Knowledge of service programs and educational methods.
• Ability to plan and manage programs, events and outings.
• Ability to work independently and concurrently to perform multiple compliance projects.
• Knowledge of computer software applications.
• Ability to communicate effectively, both verbally and in writing.
• Ability to execute a services plan.
• Ability to establish effective working relationships with co-workers, board members, supervisors, consultants and general public.
• Ability to produce work which consistently meets quality requirements of accuracy, thoroughness and effectiveness.
• Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.
• Respond positively to supervisory direction and feedback.

Requirements

EDUCATION & KNOWLEDGE REQUIRED:

• Bachelor’s Degree in a Human Services field or Qualified Social Worker field preferred.
• In lieu of educational requirements, a minimum of two (2) years of experience in a Human Services field is required.
• Community Health Worker certification preferred.
• Professional Service Coordinator Certification preferred.
• Valid Class “C” Texas Driver’s License required.

EEOC STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.