Resident Services Leader: Drive Community Programs & Impact

Socket.dev; Decatur (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

Health Savings Account (HSA)

Paid Time Off (PTO)

Paid Holidays

401k Retirement Plan

Employee Assistance Program (EAP)

Competitive bonus structure

Tuition Reimbursement

Paid Group Life Insurance

Pet Insurance

Job summary

Socket.dev in the Greater Atlanta Area is seeking a Resident Services Area Manager to coordinate programming with Asset Management and Property Management, ensuring residents’ needs are met and quality of life is improved. You will lead development of strategic programming aligned with the mission that everyone deserves a quality place to live.

The role emphasizes on-site leadership, training, documentation, community partnerships, and pilot program development to explore new service models.

Qualifications

• Bachelor’s degree in Social Services or Education preferred but not required
• Relevant 1-3 years of experience as a Social Worker, Resident Services Coordinator in an Affordable Housing setting
• Exceptional organizational skills
• Ability to work independently and prioritize work
• Ability to utilize resources effectively
• Excellent communication skills (writing and speaking), strong problem-solving and organizational skills
• Critical Thinking and Problem-solving skills
• Self-directed and takes initiative
• Ability to travel up to 25%
• Valid Driver’s license/Travel ID

Responsibilities

• Competence in implementing a full range of on-site resident services programming in an affordable multi-family setting
• Train new RSCs according to Department standards
• Supervision and support for up to six RSCs, including at least twice-monthly check-ins and monthly site visits to ensure compliance and adherence to departmental standards
• Ensure accurate documentation and reporting for assigned RSCs
• Establish and maintain partnerships with relevant external organizations and individuals
• Provide on-site resident services in the event of vacancies, more extended term absences, etc., to ensure services aren’t interrupted for long periods of time
• Maintain collaborative relationships with PMC at the regional level
• Participate in the development of pilot programs to test new models of service
• Participate in relevant local, regional, state, and/or national organizations as assigned.
• Represent the company at community events
• Foster a trauma-informed work environment

Skills

Exceptional organizational skills

Excellent communication skills

Problem solving

Self-motivation

Travel willingness

Education

Bachelor’s degree in Social Services or Education

Job description

Socket.dev in the Greater Atlanta Area is seeking a Resident Services Area Manager to coordinate programming with Asset Management and Property Management, ensuring residents’ needs are met and quality of life is improved. You will lead development of strategic programming aligned with the mission that everyone deserves a quality place to live.

The role emphasizes on-site leadership, training, documentation, community partnerships, and pilot program development to explore new service models.