Resident Services Lead: Mentorship, Case Mgmt & Programs

The Schochet Companies; Braintree (MA); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Health

Dental

401(k)

Vacation

Holidays

Sick days

Personal days

Perks

Job summary

The Schochet Companies is seeking an Assistant Director of Resident Services in Braintree, MA to support high-quality Resident Services programs across our portfolio. This hands-on role provides direct support to residents and Resident Services Coordinators (RSCs), covers vacancies, guides complex cases, mentors staff, and works with Property Management and community partners.

Applicants hold a Bachelor's degree in Social Work, Human Services, Counseling, or related field, with experience in

Qualifications

• Bachelor's degree in Social Work, Human Services, Counseling, or related field required.
• Experience in housing, social services, older adult services, or case management.
• Strong communication, organization, documentation, and problem-solving skills.
• Experience in training or mentoring staff preferred.
• Knowledge of HUD programs preferred.
• Valid driver's license and own transportation required.

Responsibilities

• Provide coverage during RSC vacancies, leaves, and transitions.
• Assist with complex resident cases, including tenancy stabilization, crisis response, and service coordination.
• Support RSCs with case management, intake, referrals, documentation, and problem-solving.
• Coach and mentor RSCs and model effective resident engagement and best practices.
• Develop resident programs and support community-building efforts.
• Support residents and Property Management during renovations, relocations, and other operational changes.
• Collaborate with community providers and Property Management to address resident needs.
• Assist with HUD compliance, grants, data collection, and reporting.
• Maintain confidentiality, professional boundaries, and high customer-service standards.
• Participate in special projects and provide departmental support as needed.

Skills

Communication skills

Organization skills

Documentation skills

Problem-solving

Staff training

HUD programs knowledge

Driver's license

Education

Bachelor's degree in Social Work, Human Services, Counseling, or related field

Job description

The Schochet Companies is seeking an Assistant Director of Resident Services in Braintree, MA to support high-quality Resident Services programs across our portfolio. This hands-on role provides direct support to residents and Resident Services Coordinators (RSCs), covers vacancies, guides complex cases, mentors staff, and works with Property Management and community partners.

Applicants hold a Bachelor's degree in Social Work, Human Services, Counseling, or related field, with experience in