Assistant Director of Resident Services

Schochet-1; Braintree (MA); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Health

Dental

401(k)

3 weeks vacation

12 paid holidays

5 sick days

3 personal days

Additional employee perks

Job summary

Schochet seeks an Assistant Director of Resident Services in Braintree, MA to lead resident services across our portfolio. The role involves hands-on program delivery, coverage during vacancies, case management, and collaboration with property management to ensure strong resident outcomes.

Responsibilities include training staff, coordinating services, and supporting HUD compliance. Travel is regularly required, and a bachelor’s degree plus 5+ years in affordable housing or social services are

Qualifications

• Bachelor's degree in Social Work, Human Services, Public Health, or related field preferred.
• 5+ years of experience in affordable housing, social services, or public health.
• Valid Driver's License and transportation required.
• Knowledge of HUD programs preferred.

Responsibilities

• Assist with complex resident cases, tenancy stabilization, crisis response, and service coordination.
• Provide coverage during RSC vacancies, leaves, and transitions.
• Support RSCs with case management, intake, referrals, documentation, and problem-solving.
• Train and mentor RSCs; model resident engagement best practices.
• Develop resident programs and support community-building efforts.
• Support residents and Property Management during renovations and capital projects.
• Collaborate with providers and Property Management to address resident needs.
• Assist with HUD compliance, grants, data collection, and reporting.
• Participate in special projects and provide departmental support as needed.

Skills

Communication

Organization

Documentation

Problem-solving

Staff training

Education

Bachelor's degree in Social Work / Human Services / Public Health or related field

Job description

Job DetailsJob Location: Federal Management Co Inc - Braintree, MA 02184Salary Range: $43.00 - $45.00 HourlyAssistant Director of Resident Services

At Schochet, we believe housing is the foundation for stability and connection. As we continue to grow the impact of our Resident Services program across our communities, we are seeking a compassionate, collaborative, and experienced Assistant Director of Resident Services to help strengthen our team and advance our mission of creating places that residents are proud to call home.

The Assistant Director of Resident Services plays a critical, hands-on role in delivering high-quality Resident Services across the Schochet portfolio. This position focuses on property-level execution, including fill-in coverage, case assistance, training, and day-to-day operational support of RSCs.

Key Responsibilities

• Assist with complex resident cases, including tenancy stabilization, crisis response, and service coordination.
• Provide coverage during RSC vacancies, leaves, and transitions.
• Support RSCs with case management, intake, referrals, documentation, and problem-solving.
• Train and mentor RSCs and model effective resident engagement and best practices.
• Develop resident programs and support community-building efforts.
• Support residents and Property Management during renovations, relocations, capital projects, and other operational changes.
• Collaborate with community providers and Property Management to address resident needs.
• Assist with HUD compliance, grants, data collection, and reporting.
• Participate in special projects and provide departmental support as needed.
• Regular travel is a requirement of this position.

Qualifications

• Bachelor's degree in Social Work, Human Services, Public Health, or related field preferred.
• 5+ years of experience in affordable housing, social services, or public health.
• Strong communication, organization, documentation, and problem-solving skills.
• Experience in training or mentoring staff preferred.
• Knowledge of HUD programs preferred.
• Valid Drivers License and own transportation required.

Why Schochet?

For more than 50 years, Schochet has built a culture centered on professional growth, collaboration, and long-term employee relationships. You'll join a team of experienced professionals who are passionate about developing and preserving quality housing and strengthening the communities we serve.

We offer a comprehensive benefits package from day one, including:

• Health
• Dental
• 401(k)
• 3 weeks of vacation accrued
• 12 paid holidays
• 5 sick days
• 3 personal days
• Additional employee perks

Pre-employment background screening and drug testing are required.

Schochet is an Equal Opportunity Employer.