Resident Services Program Lead

Just-A-Start Corporation; Cambridge (MA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid Time Off

Volunteer Time Off

13 paid holidays

401(k) retirement plan with 3% employer contribution

'Find Your Joy Fridays'

Job summary

A community-focused housing organization in Cambridge, MA is seeking a Program Manager for Resident Services to oversee and manage resident services programming at affordable housing properties. The role involves collaborating with property managers, directly engaging with residents for service delivery, and supervising staff. Ideal candidates should have a Bachelor's in Social Work, 5-7 years of relevant experience, and strong communication skills. The organization offers competitive salary and benefits including Paid Time Off and a unique 'Find Your Joy Fridays' initiative.

Qualifications

• 5-7 years professional experience in human services or social work.
• 3 years experience in program management and staff supervision.
• Demonstrated experience working with low-income families.

Responsibilities

• Oversee implementation of resident service programming.
• Support property management staff for effective service delivery.
• Meet with residents for direct service delivery and assessments.

Skills

Cultural competency

Effective communication

Team management

Problem-solving

Organizational skills

Bilingual in Spanish, Bengali, Amharic, Cantonese/Mandarin or Hindi

Education

Bachelor's Degree in Social Work or related field

Master's Degree (preferred)

Tools

Google Workspace

Microsoft Office Suite

Salesforce

Job description

A community-focused housing organization in Cambridge, MA is seeking a Program Manager for Resident Services to oversee and manage resident services programming at affordable housing properties. The role involves collaborating with property managers, directly engaging with residents for service delivery, and supervising staff. Ideal candidates should have a Bachelor's in Social Work, 5-7 years of relevant experience, and strong communication skills. The organization offers competitive salary and benefits including Paid Time Off and a unique 'Find Your Joy Fridays' initiative.