Resident Services Lead — Elevate Community Experience

Artemis Lifestyles; Florida; On-site; USD 25,000 - 26,000; Full time

Job summary

Artemis Lifestyles is seeking a on-site Resident Services Specialist Lead in Summerfield, FL. You will lead a team delivering outstanding resident service, addressing concerns, and driving engagement to boost community satisfaction.

The role requires leadership, strong communication, and proficiency with property management software and MS Office. A high school diploma is required, with a preferred degree in Business or Hospitality.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years experience in resident services, property management, or customer service within the real estate or rental industry.
• Proven leadership experience with the ability to manage and motivate a team effectively.
• Proficiency in property management software and Microsoft Office Suite.

Responsibilities

• Coordinate and lead the resident services team to deliver exceptional customer service and resident satisfaction.
• Address resident concerns promptly and implement programs to promote community engagement and retention.
• Collaborate with property management and maintenance teams to ensure seamless communication and timely resolution of issues.
• Maintain accurate records of resident interactions and service requests for accountability and continuous improvement.

Skills

Leadership experience

Communication skills

Organizational skills

Property management software

Microsoft Office Suite

Education

High school diploma or equivalent

Associate or Bachelor's degree in Business, Hospitality, or related field preferred

Tools

Property management software

Microsoft Office

Job description

Artemis Lifestyles is seeking a on-site Resident Services Specialist Lead in Summerfield, FL. You will lead a team delivering outstanding resident service, addressing concerns, and driving engagement to boost community satisfaction.

The role requires leadership, strong communication, and proficiency with property management software and MS Office. A high school diploma is required, with a preferred degree in Business or Hospitality.