Resident Services Lead: Community Engagement & Service

Automatic Data Processing, Inc.; Florida; On-site; USD 25,000 - 26,000; Full time

Job summary

Automatic Data Processing, Inc. in Summerfield, FL is seeking an onsite Resident Services Specialist Lead to guide a team delivering exceptional resident service and overall satisfaction.

The role focuses on coordinating services, addressing concerns promptly, and promoting a welcoming community environment. You will collaborate with property management and maintenance to ensure timely resolutions, strengthen resident engagement, and maintain records of interactions and requests for continuous

Qualifications

• High school diploma or equivalent required; higher degree preferred in Business, Hospitality, or related field.
• Minimum of 2 years experience in resident services, property management, or customer service within the real estate or rental industry.
• Proven leadership experience with the ability to manage and motivate a team effectively.
• Strong communication and interpersonal skills to interact professionally with residents and team members.
• Proficiency in property management software and Microsoft Office Suite.

Responsibilities

• Lead and mentor the resident services team to provide outstanding customer service and support to residents.
• Coordinate resident services, address concerns promptly, and implement programs for community engagement and retention.
• Collaborate with property management, leasing, and maintenance teams to address resident needs and improve service delivery.
• Ensure seamless communication and timely resolution of resident issues.
• Maintain accurate records of resident interactions, service requests, and follow-ups for accountability.
• Serve as the primary point of contact for resident inquiries and service requests.

Skills

Leadership

Communication

Organization

Problem solving

Customer service

Education

High school diploma or equivalent

Associate/Bachelor's degree preferred in Business or Hospitality

Tools

Property management software

Microsoft Office Suite

Job description

Automatic Data Processing, Inc. in Summerfield, FL is seeking an onsite Resident Services Specialist Lead to guide a team delivering exceptional resident service and overall satisfaction.

The role focuses on coordinating services, addressing concerns promptly, and promoting a welcoming community environment. You will collaborate with property management and maintenance to ensure timely resolutions, strengthen resident engagement, and maintain records of interactions and requests for continuous