Resident Services Specialist Lead

ADP, Inc.; Florida; On-site; USD 25,000 - 26,000; Full time

Job summary

Automatic Data Processing, Inc. in Summerfield, FL is seeking an onsite Resident Services Specialist Lead to guide a team delivering exceptional resident service and overall satisfaction.

The role focuses on coordinating services, addressing concerns promptly, and promoting a welcoming community environment. You will collaborate with property management and maintenance to ensure timely resolutions, strengthen resident engagement, and maintain records of interactions and requests for continuous

Qualifications

• High school diploma or equivalent required; higher degree preferred in Business, Hospitality, or related field.
• Minimum of 2 years experience in resident services, property management, or customer service within the real estate or rental industry.
• Proven leadership experience with the ability to manage and motivate a team effectively.
• Strong communication and interpersonal skills to interact professionally with residents and team members.
• Proficiency in property management software and Microsoft Office Suite.

Responsibilities

• Lead and mentor the resident services team to provide outstanding customer service and support to residents.
• Coordinate resident services, address concerns promptly, and implement programs for community engagement and retention.
• Collaborate with property management, leasing, and maintenance teams to address resident needs and improve service delivery.
• Ensure seamless communication and timely resolution of resident issues.
• Maintain accurate records of resident interactions, service requests, and follow-ups for accountability.
• Serve as the primary point of contact for resident inquiries and service requests.

Skills

Leadership

Communication

Organization

Problem solving

Customer service

Education

High school diploma or equivalent

Associate/Bachelor's degree preferred in Business or Hospitality

Tools

Property management software

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Onsite Staff Concierge Full Time Summerfield, FL, US

2 days ago Requisition ID: 1342

Salary Range: $18.00 To $19.00 Hourly

About the Role:

The Resident Services Specialist Lead plays a pivotal role in enhancing the living experience of residents within our community in Summerfield, FL. This position is responsible for leading a team that delivers exceptional customer service, ensuring resident satisfaction, and fostering a welcoming and supportive environment. The lead will coordinate resident services, address concerns promptly, and implement programs that promote community engagement and retention. By collaborating with property management and maintenance teams, the Specialist Lead ensures seamless communication and efficient resolution of resident issues. Ultimately, this role drives resident loyalty and contributes to the overall success and reputation of the property.

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Hospitality, or related field preferred.
• Minimum of 2 years experience in resident services, property management, or customer service within the real estate or rental industry.
• Proven leadership experience with the ability to manage and motivate a team effectively.
• Strong communication and interpersonal skills to interact professionally with residents and team members.
• Proficiency in property management software and Microsoft Office Suite.

Preferred Qualifications:

• Certification in Property Management (e.g., CPM, NARPM) or related credentials.
• Experience working in multi-family housing or rental communities.
• Knowledge of Fair Housing laws and regulations.
• Bilingual abilities, particularly in Spanish, to better serve a diverse resident population.
• Demonstrated success in organizing community engagement programs or events.
• Lead and mentor the resident services team to provide outstanding customer service and support to residents.
• Serve as the primary point of contact for resident inquiries, concerns, and service requests, ensuring timely and effective resolution.
• Coordinate and implement community programs and events that enhance resident engagement and satisfaction.
• Collaborate with property management, leasing, and maintenance teams to address resident needs and improve service delivery.
• Maintain accurate records of resident interactions, service requests, and follow-ups to ensure accountability and continuous improvement.
• Answer questions and concerns related to the association via email, phone and in person.
• Assist with setting up actives and events when needed.
• Other duties as assigned.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Ability to frequently move throughout the community, administrative offices, amenity areas, and resident service locations.
• Ability to occasionally lift, carry, push, and pull office supplies, files, packages, event materials, and equipment weighing up to 25 pounds.
• Ability to use a computer, keyboard, telephone, and other standard office equipment for extended periods.

Skills:

The Resident Services Specialist Lead utilizes strong leadership skills daily to guide and support their team in delivering exceptional resident care. Effective communication skills are essential for resolving resident concerns, coordinating with internal departments, and fostering positive relationships. Organizational skills enable the lead to manage multiple service requests, maintain accurate records, and plan community events efficiently. Proficiency with property management software and technology tools streamlines workflow and enhances responsiveness. Additionally, problem-solving skills are critical for addressing complex resident issues and implementing solutions that improve overall resident satisfaction.