Resident Services & Front Desk Specialist

Minnesota City Jobs; Brooklyn Center (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Minnesota City Jobs is seeking a Customer Service Representative to serve as a primary contact for City Hall residents and visitors, delivering exceptional, welcoming service and directing people to the appropriate departments. You will handle front-desk interactions, process payments, answer calls, and respond to questions, ensuring a positive customer experience in line with policies.

Additionally you will provide administrative support to the City Manager and Human Resources, including

Responsibilities

• Process payments and direct residents/visitors to the appropriate departments.
• Answer phone calls and respond to questions to ensure a positive customer experience.
• Maintain a professional front-desk atmosphere with courtesy and adherence to regulations.
• Provide administrative support to the City Manager and Human Resources, including calendar management.

Job description

Minnesota City Jobs is seeking a Customer Service Representative to serve as a primary contact for City Hall residents and visitors, delivering exceptional, welcoming service and directing people to the appropriate departments. You will handle front-desk interactions, process payments, answer calls, and respond to questions, ensuring a positive customer experience in line with policies.

Additionally you will provide administrative support to the City Manager and Human Resources, including