Customer Service Representative - Brooklyn Center

Minnesota City Jobs; Brooklyn Center (MN); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Minnesota City Jobs is seeking a Customer Service Representative to serve as a primary contact for City Hall residents and visitors, delivering exceptional, welcoming service and directing people to the appropriate departments. You will handle front-desk interactions, process payments, answer calls, and respond to questions, ensuring a positive customer experience in line with policies.

Additionally you will provide administrative support to the City Manager and Human Resources, including

Responsabilidades

• Process payments and direct residents/visitors to the appropriate departments.
• Answer phone calls and respond to questions to ensure a positive customer experience.
• Maintain a professional front-desk atmosphere with courtesy and adherence to regulations.
• Provide administrative support to the City Manager and Human Resources, including calendar management.

Descripción del empleo

The Customer Service Representative serves as one of City Hall's primary points of contact for residents and visitors. This position provides exceptional customer service and helps foster a welcoming, inclusive, and helpful environment. Responsibilities include processing payments, directing visitors to the appropriate departments, answering phone calls and responding to questions, and ensuring a positive customer experience.

The Customer Service Representative maintains a professional and friendly atmosphere in the front desk area and handles all interactions with courtesy and professionalism. Work is performed in accordance with established policies, procedures, and applicable regulations.

In addition to providing front-desk customer service, this position provides administrative support to the City Manager, including calendar management and answering phone calls, as well as administrative support to Human Resources.