Resident Services & Front Desk Coordinator

FirstService Residential; Deerfield Beach (FL); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

401k with company match

Paid holidays

Job summary

FirstService Residential in Deerfield Beach, FL is seeking a Front Desk Associate to greet residents and guests, manage access control, and monitor security systems while delivering top-tier customer service. The role requires solid communication and multitasking abilities, with duties including daily logs and responding to emergencies.

This full-time position offers comprehensive benefits including medical, dental, vision, a 401(k) with company match, paid holidays, and growth opportunities.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Interpersonal skills

Multilingual

Written communication

Education

High school diploma or equivalency

College level courses in business or hospitality

Tools

Information system literacy

Job description

FirstService Residential in Deerfield Beach, FL is seeking a Front Desk Associate to greet residents and guests, manage access control, and monitor security systems while delivering top-tier customer service. The role requires solid communication and multitasking abilities, with duties including daily logs and responding to emergencies.

This full-time position offers comprehensive benefits including medical, dental, vision, a 401(k) with company match, paid holidays, and growth opportunities.