Residence Life Desk Clerk – Front Desk & Security

The University Of Chicago; Austin (TX); On-site; USD 24,000 - 25,000; Full time

Job summary

The University of Chicago is seeking a Desk Clerk for Housing and Residence Life Operations to perform clerical duties, support front desk operations, and ensure security and mail handling across 24-hour buildings.

This 9-month, 40-hour-per-week position requires excellent customer service, ability to handle varying activity, and strong communication; shifts include evenings, overnights, and weekends, with opportunities to work with residents and staff.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• One year of general office or clerical experience required.
• One year experience in a customer service role in a college or university preferred.
• Ability to use Microsoft Word, Excel, Outlook and navigate web-based systems.

Responsibilities

• Perform clerical duties in accordance with HRL policy and expectations. This includes but is not limited to answering phone calls, checking email regularly throughout their shift, communicating information between shifts to their colleagues and supervisor, and processing resident room changes.
• Provide exceptional customer service to residents, staff, and visitors. Cheerfully greet residents, staff and visitors in person or by phone.
• Engage residents, staff and visitors as they utilize the amenities of the residence hall, including services of the front desk.
• Thoughtfully provide information about campus, and residence hall policies and procedures.
• Receive, record, and distribute U.S. mail, as well as, U.P.S., Fed Ex and other packages.
• Enter packages into online package distribution system.
• Carry, lift and move loads of supplies, materials and mail up to 49 lbs. regularly and managing heavier loads with the assistance of other building staff members as needed.
• Maintain vigilant awareness of security doors and lobby entryway; check resident, staff, and guest I.D.s as they enter the building; maintain resident, guest, and visitor sign-in/out records.
• Encode and invalidate campus cards for building room access.
• Check out and follow up for return of borrowed cleaning and recreational equipment and keys by accurately maintaining appropriate forms and records.
• Request front desk office supplies via online system; stock as supplies are received.
• Adheres to directives and policies outlined by leadership during trainings, via email and in the Desk Clerk manual; provide routine orientation to new employees in coordination with Assistant Directors of Operations, and Associate Director, Desk and Mail Operations and HRL.
• Responsible for accessing the automated on-call system in order to schedule replacement of staff.
• Knowledgeable in emergency protocols and evacuation systems, such as fire alarm procedures, keep alert to unusual circumstances and situations; take appropriate action and efficiently report critical issues to their supervisor and Facilities Services by phone and complete an on-line incident report for tracking purposes.
• Report building maintenance issues via phone or by submitting a service request through Facilities Services.
• Perform other tasks as requested by Assistant Director of Operations and Associate Director, Desk and Mail Operations and building management.

Skills

Customer service

General office procedures

Microsoft Word

Excel

Outlook

Web-based systems

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Web-based systems

Job description

The University of Chicago is seeking a Desk Clerk for Housing and Residence Life Operations to perform clerical duties, support front desk operations, and ensure security and mail handling across 24-hour buildings.

This 9-month, 40-hour-per-week position requires excellent customer service, ability to handle varying activity, and strong communication; shifts include evenings, overnights, and weekends, with opportunities to work with residents and staff.