Resident Services & Leasing Operations Assistant

University of Chicago; Chicago (IL); On-site; USD 31,684 - 38,572; Full time

Job summary

The University of Chicago’s Residential Properties unit within Facilities Services is seeking an Operations Assistant to support a 400+ unit housing portfolio in Hyde Park. You will work with the Director, Property Manager, and staff to ensure smooth leasing operations and outstanding resident service.

The role emphasizes customer service, leasing coordination, and office administration, with training across key office functions. This is a fast-paced, in-person position with regular hours.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Four years of property management or leasing experience required.
• Proven experience in managing a fast-paced office environment with professionalism, required.
• YARDI and RENT Café experience required in residential property management.
• Proficiency with Microsoft Office products (Excel, Visio, Outlook, Word) required; strong data handling and communication skills.

Responsibilities

• Provide customer service and triage emails/phone calls in reception; route inquiries appropriately.
• Assist with leasing processes, verify eligibility, process vacancy notices and transfers; manage rent payments.
• Perform general office duties including logs, mail distribution, scanning and filing documents.
• Collaborate with the Property Manager and FS staff to maintain occupancy and deliver excellent resident service.

Skills

Customer service

Communication

Data accuracy

Office professionalism

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

YARDI

RENT Café

Microsoft Excel

Microsoft Visio

Microsoft Outlook

Microsoft Word

Job description

The University of Chicago’s Residential Properties unit within Facilities Services is seeking an Operations Assistant to support a 400+ unit housing portfolio in Hyde Park. You will work with the Director, Property Manager, and staff to ensure smooth leasing operations and outstanding resident service.

The role emphasizes customer service, leasing coordination, and office administration, with training across key office functions. This is a fast-paced, in-person position with regular hours.