Residence Hall Front Desk & Security Associate

uchicago; Chicago (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

The University of Chicago Housing and Residence Life Operations 3 seeks a Desk Clerk to provide front desk coverage and supporting services for residents and staff. This role includes handling calls, mail, access control, and general clerical tasks during evenings, overnights, and weekends.

The position runs on a 9‑month schedule, is a 40-hour-per-week commitment, and requires strong customer service, communication, and organizational skills to maintain a secure, welcoming campus living

Qualifications

• High school diploma or GED required.
• One year of general office or clerical experience required.
• One year of customer service experience; college/university setting preferred.

Responsibilities

• Perform clerical duties per HRL policy, including answering phone calls, checking email, and processing resident room changes.
• Provide exceptional customer service to residents, staff, and visitors.
• Greet residents, staff and visitors and share campus and policy information at the front desk.
• Receive, record, and distribute mail and packages; enter into the package system; lift and move loads up to 49 lbs with help as needed.
• Maintain security doors and lobby entry; check IDs; maintain sign-in/out records; encode campus cards for access.
• Check out and track return of borrowed equipment/keys; request supplies and stock as needed.
• Follow directives; orient new staff; coordinate on-call replacement scheduling with supervisors.

Skills

Customer service

Communication

Multitasking

Customer interactions

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

The University of Chicago Housing and Residence Life Operations 3 seeks a Desk Clerk to provide front desk coverage and supporting services for residents and staff. This role includes handling calls, mail, access control, and general clerical tasks during evenings, overnights, and weekends.

The position runs on a 9‑month schedule, is a 40-hour-per-week commitment, and requires strong customer service, communication, and organizational skills to maintain a secure, welcoming campus living