Resident Services & Events Coordinator

urbanest; Cross City (FL); On-site; USD 3,900 - 39,000; Full time

Benefits offered by this job

Travel & Cycle to Work Loans

Enhanced Maternity & Paternity Leave

Health & Wellbeing Support

Recruitment Bounty

Generous Company Pension Contributions

Free Eyecare Vouchers

Life Assurance Policy

Team Events & Staff Parties

Long Service Awards

Employee Assistance Programme

Training & Development Programme

Half-Price Gym Membership

Medicash Health Cash Plan

Job summary

urbanest is seeking a friendly, proactive Customer Support Assistant in London to be the first point of contact for residents and guests. You will help create a positive living environment by resolving issues, coordinating with maintenance, and supporting events in collaboration with universities.

The role requires strong customer service, flexibility to work 37.5 hours across 5 days in a 7-day rota, including weekends and bank holidays, and a commitment to health and safety standards.

Qualifications

• Proactive, friendly customer service mindset.
• Ability to juggle maintenance, parcels, events, and resident needs.
• Team-oriented approach focused on a positive resident environment.
• Strong observation and reporting skills for on-site issues.

Responsibilities

• Provide excellent service to residents, guests, and partners.
• Communicate maintenance issues to the team and resolve resident problems.
• Assist with parcels, loans, and social events in partnership with universities.
• Perform checks in communal areas and assist with hygiene and cleanliness.

Skills

Customer service

Task variety

Teamwork

Attention to detail

Job description

urbanest is seeking a friendly, proactive Customer Support Assistant in London to be the first point of contact for residents and guests. You will help create a positive living environment by resolving issues, coordinating with maintenance, and supporting events in collaboration with universities.

The role requires strong customer service, flexibility to work 37.5 hours across 5 days in a 7-day rota, including weekends and bank holidays, and a commitment to health and safety standards.