Resident Services & Engagement Coordinator

Wachusett Healthcare; New London (CT); On-site; USD 35,000 - 52,000; Full time

Job summary

Harbor Village Rehabilitation & Nursing Center in New London, CT seeks a compassionate Social Services Assistant to join our interdisciplinary team. You will support residents' social needs, coordinate programs, and contribute to their overall well-being in a person-centered environment.

You will collaborate with admissions, marketing, and quality teams to ensure a seamless care experience, address concerns promptly, and monitor resident satisfaction to drive continual improvements in social

Responsibilities

• Lead the Social Services department in providing high-quality care and services to our residents, ensuring that their physical, emotional, and social needs are met
• Develop, implement, and evaluate individualized care plans in collaboration with the interdisciplinary team
• Coordinate and facilitate social services activities, programs, and events that promote resident engagement, well-being, and quality of life
• Build and maintain strong relationships with residents, family members, and healthcare professionals to ensure effective communication and collaboration
• Identify and address resident concerns, complaints, and issues in a timely and professional manner
• Monitor and report on resident satisfaction, quality of life, and social services outcomes to inform departmental improvements and strategic planning
• Collaborate with other departments, including admissions, marketing, and quality improvement, to ensure a seamless and comprehensive care experience for residents

Job description

Harbor Village Rehabilitation & Nursing Center in New London, CT seeks a compassionate Social Services Assistant to join our interdisciplinary team. You will support residents' social needs, coordinate programs, and contribute to their overall well-being in a person-centered environment.

You will collaborate with admissions, marketing, and quality teams to ensure a seamless care experience, address concerns promptly, and monitor resident satisfaction to drive continual improvements in social