Resident Services Director — Compassionate Operations Leader

Touchmark; McKinney (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Education assistance

Bonus and retirement plans

Flexible Spending Accounts

On-Demand Pay

Employee Assistance Program

Supplemental insurance options

Job summary

Touchmark is seeking a Director of Resident Services in McKinney, TX to lead daily operations across Home Care, Dining, Facilities, Life Enrichment, Transportation and Health & Fitness. This leadership role focuses on delivering compassionate service, superior resident experience, and a positive team culture.

The ideal candidate will have a bachelor's degree, 7+ years in hospitality or facilities management, 5+ years managing staff, and a track record of budget stewardship while supporting

Qualifications

• Bachelor's degree preferred or combination of education and hands-on experience in health care, hospitality operations, facilities management.
• 7+ years of experience in hospitality operations or facilities management.
• 5+ years’ experience managing staff.
• Experience working with seniors preferred.
• Experience in budget development and fiscal management.
• Possession of valid Driver's License.

Responsibilities

• Oversee Home Care, Dining Services, Building Services, Life Enrichment, Transportation, and Health & Fitness.
• Ensure highest quality day-to-day operations across departments.
• Lead, mentor, and develop staff to deliver compassionate service.
• Uphold Touchmark's mission and company culture.

Skills

Staff management

Budget management

Compassion & integrity

Leadership

Seniors experience

Education

Bachelor's degree or equivalent in health care/hospitality facilities

Job description

Touchmark is seeking a Director of Resident Services in McKinney, TX to lead daily operations across Home Care, Dining, Facilities, Life Enrichment, Transportation and Health & Fitness. This leadership role focuses on delivering compassionate service, superior resident experience, and a positive team culture.

The ideal candidate will have a bachelor's degree, 7+ years in hospitality or facilities management, 5+ years managing staff, and a track record of budget stewardship while supporting