Resident Services Coordinator - Senior Living

CCI; Warsaw (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

The Property Management Company, Inc. is seeking a Service Coordinator to enhance the quality of life for residents in affordable housing. You will connect residents to community resources, manage a caseload, and collaborate with local partners to deliver comprehensive services onsite and virtually.

You will be a strong communicator, capable of juggling priorities, documenting your work, and maintaining lease compliance while promoting engagement across programs.

Qualifications

• Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or a related field or 5 years’ experience in social service case management delivery; master’s degree preferred.
• Prior experience working with a Senior population is helpful.
• Some supervisory experience may be desirable.
• Computer literacy is required.

Responsibilities

• Service Design & Delivery: Provide excellent services to residents and teammates, documenting your work; lead by example; build a network of community resources through local engagement.
• Case Management: Manage a caseload, conducting assessments and developing service plans; coordinate referrals and services; ensure lease compliance and educate residents.
• Customer Service & Service Standards: Deliver top-notch customer service to residents, teammates, and the community; organize community programs and maintain clear, timely communication.

Skills

Case management

Interpersonal communication

Tech savvy

Computer literacy

Education

Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or related field

Master’s degree preferred

Job description

The Property Management Company, Inc. is seeking a Service Coordinator to enhance the quality of life for residents in affordable housing. You will connect residents to community resources, manage a caseload, and collaborate with local partners to deliver comprehensive services onsite and virtually.

You will be a strong communicator, capable of juggling priorities, documenting your work, and maintaining lease compliance while promoting engagement across programs.