Impactful Resident Services Coordinator

CCI; Warsaw (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

The PMC, Inc. is seeking a Service Coordinator to connect residents to community resources and services across our affordable housing portfolio. The role emphasizes case management, collaboration with outside agencies, and proactive service planning to improve quality of life for seniors and adults with disabilities.

You will handle assessments, develop service plans, maintain records, and ensure lease compliance while delivering exceptional customer service and programs on-site and virtually.

Qualifications

• Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or related field or 5 years’ experience in social service case management delivery; master’s degree preferred.
• Prior experience working with a Senior population is helpful.
• Some supervisory experience may be desirable.
• Computer literacy is required.

Responsibilities

• Service Design & Delivery: Provide excellent services to residents and teammates, document your work, and educate about programs.
• Case Management: Manage caseload, assess needs, develop service plans, coordinate referrals, and ensure records are accurate.
• Customer Service & Service Standards: Deliver top-notch service, organize community programs, and maintain clear stakeholder communication.

Skills

Case management

Communication

Networking

Technology proficient

Organizational skills

Education

Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or related field

Master’s degree preferred

Tools

Case management software

Job description

The PMC, Inc. is seeking a Service Coordinator to connect residents to community resources and services across our affordable housing portfolio. The role emphasizes case management, collaboration with outside agencies, and proactive service planning to improve quality of life for seniors and adults with disabilities.

You will handle assessments, develop service plans, maintain records, and ensure lease compliance while delivering exceptional customer service and programs on-site and virtually.