Service Coordinator

UPholdings; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

UPholdings seeks a Service Coordinator to support affordable housing properties in Chicago. You will assist the Property Manager with daily operations, tenant intake, and maintenance coordination while promoting resident engagement and community resources.

The role includes coordinating events, distributing communications, and maintaining accurate records. Strong organizational and communication skills, plus experience in social services or property management, are valued.

Qualifications

• High school diploma or equivalent; associate/bachelor's preferred.
• 1-3 years of experience in affordable housing, property management, social services, or community development.
• Strong organizational and communication skills; passion for serving diverse populations.
• Proficiency in Microsoft Office; experience with property management software is a plus.

Responsibilities

• Assist the Property Manager in overseeing daily operations of affordable housing properties and regulatory compliance.
• Conduct tenant intakes, process applications, and maintain resident records.
• Handle resident inquiries related to leases, payments, and maintenance requests.
• Coordinate maintenance and inspections and report findings to the Property Manager.
• Connect residents with community resources and help with eligibility guidance.
• Organize community events, workshops, and seasonal activities to boost engagement.
• Create and distribute newsletters and maintain accurate documentation of interactions and updates.
• Support special projects as directed by the Property Manager.

Skills

Organizational skills

Communication skills

Community engagement

Education

High school diploma

Associate's or Bachelor's preferred

Tools

Microsoft Office

Job description

Reports to: Property Manager Employment Type: Full-Time

Position Summary: The Service Coordinator plays a dynamic role in providing comprehensive support for affordable housing property management, while also fostering a sense of community through event planning and light service coordination responsibilities. This individual acts as a liaison between residents, property management, and service providers, ensuring high standards of service and engagement.

Key Responsibilities

Property Management Support

• Assist the Property Manager in overseeing daily operations of affordable housing properties, ensuring compliance with all applicable regulations.
• Conduct tenant intakes, process applications, and maintain accurate resident records.
• Handle resident inquiries related to leases, payments, and property maintenance requests.
• Coordinate and schedule maintenance and repair activities, ensuring timely resolution of resident concerns.
• Conduct property inspections and report findings to the Property Manager.

Service Coordination

• Connect residents with appropriate community resources, such as health services, employment programs, and educational opportunities.
• Provide basic guidance to residents regarding available support programs and eligibility requirements.
• Maintain partnerships with local service organizations to expand resources available to residents.

Community Engagement and Event Planning

• Organize and manage community events and activities to enhance resident engagement and build a sense of community.
• Plan seasonal or holiday celebrations, workshops, or educational events for residents.
• Collaborate with residents to gather feedback on desired activities or services.

Administrative Duties

• Create and distribute newsletters, flyers, and other communications to residents.
• Ensure accurate documentation of all resident interactions, property updates, and event details.

Other Duties

• Assist with occasional special projects as directed by the Property Manager.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree in social work, property management, or related field preferred.
• 1-3 years of experience in affordable housing, property management, social services, or community development.
• Strong organizational and communication skills, with a passion for serving diverse populations.
• Proficiency in Microsoft Office Suite; experience with property management software is a plus.