Resident Services Coordinator (RSC) $23/hr

The Springs Living, LLC; Whitefish (MT); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Insurance (Medical/Dental/Vision)

401(k)

Paid time off

FSA / HSA

Scholarships

Employee discounts

EAP

Career development

Job summary

The Springs at Whitefish is seeking a Resident Services Coordinator to join our Health Services team. This role supports care coordination, staffing, and daily resident needs, ensuring high-quality care.

Ideal candidate has prior RSC experience in senior living, familiarity with care planning, and strong communication with residents, families, nurses, and caregivers. The Springs Living offers comprehensive benefits and a mission-driven culture.

Qualifications

• Previous experience as a Resident Services Coordinator in senior living.
• Experience in Assisted Living or Memory Care settings.
• Knowledge of care workflows and team communication.
• Experience with electronic health records (EHR).
• Strong organization and attention to detail.
• Clear, compassionate communication with residents and families.

Responsibilities

• Coordinate staffing, scheduling, and daily coverage.
• Serve as point of contact for residents and representatives regarding care coordination.
• Communicate changes in condition and care plans to nurses and staff.
• Monitor charting and care notes for accuracy.
• Coordinate resident appointments with physicians and outside providers.
• Support service planning and care transitions.
• Provide day-to-day leadership to caregivers and medication technicians.
• Assist with documentation and regulatory compliance.

Skills

Care coordination

Staffing

Team communication

Documentation

Compassionate communication

Tools

EHR systems

Care management software

Job description

Description Welcome to the next generation of senior living. At

Description Welcome to the next generation of senior living. At The Springs Living, our mission is to change the way people think, feel, and experience senior housing. We provide high-quality care in thoughtfully designed communities where residents are known, supported, and respected.

The Springs at Whitefish is seeking a Resident Services Coordinator (RSC) to join our Health Services team. This role is ideal for a current or former RSC who understands care coordination, staffing, clinical workflows, and the day-to-day needs of residents and caregivers in senior living.

Role Summary

The Resident Services Coordinator plays a key role in coordinating resident care and supporting the Health Services team. Working closely with Health Services leadership, the RSC helps coordinate staffing and daily coverage, supports care planning and communication, and ensures residents receive consistent, high-quality care.

Previous Resident Services Coordinator experience in senior living is required.

Key Responsibilities

• Coordinate staffing, scheduling adjustments, and daily coverage needs
• Serve as a point of contact for residents and their authorized representatives regarding care coordination
• Communicate changes in condition and care plans to nurses, med techs, and caregiving staff
• Monitor charting, care notes, and communication logs for accuracy and completion
• Coordinate resident appointments with physicians and outside healthcare providers
• Support service planning, care transitions, and ongoing care coordination
• Provide day-to-day leadership and support to caregivers and medication technicians
• Help ensure documentation and processes meet regulatory and company standards

Required Experience & Qualifications

• Previous experience as a Resident Services Coordinator in senior living
• Hands-on experience supporting resident care in Assisted Living, Memory Care, or a similar setting
• Strong understanding of care workflows, documentation, staffing, and team communication
• Comfort working with electronic health records and care management systems
• Strong organizational skills and attention to detail
• Clear, compassionate communication with residents, families, team members, and leadership

Preferred Qualifications

• Experience working closely with nurses or Health Services leadership
• Familiarity with service planning and care transitions
• Leadership experience with caregivers or medication technicians

Benefits & Perks

• Medical, dental, vision, and life insurance
• Short and long-term disability coverage
• 401(k)
• Paid time off
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Career coaching and leadership development
• Scholarship opportunities
• Employee discounts
• New Directions Employee Assistance Program (EAP)
• A supportive, mission-driven culture with opportunities to grow

Additional Requirements

• Ability to pass a criminal background check and pre-employment drug screening

Why The Springs Living?

At The Springs Living, you’re contributing to meaningful work that supports residents, families, and team members every day. If you have RSC experience and are looking for an opportunity to bring your skills to a collaborative Health Services team, we’d love to hear from you.

The Springs Living, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.