Resident Services Coordinator — Growth & On-site Benefits

Brookfield Properties Multifamily LLC; United States; On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Associate rental discount if you live‑

Job summary

Brookfield Properties Multifamily LLC seeks a customer-focused Office Coordinator for our apartment community. You will handle front-desk tasks, coordinate service requests, and serve as the first contact for residents. This role emphasizes high-quality service, effective communication, and adherence to leasing and fair housing policies. Join a team that values diversity and resident satisfaction.

Qualifications

• High school diploma or GED required.
• Vocational training or some college courses preferred.
• 1–2 years of customer service experience.
• Good customer service skills.
• Good communication skills.

Responsibilities

• Coordinates general business office activities of an apartment community.
• Communicates with residents and families regarding questions or concerns and resolves issues or refers them to appropriate associates.
• First point of contact with residents and provides high level of customer service.
• Prepares service requests and coordinates with contractors to ensure timely resolution.
• Maintains knowledge of leasing policies and lease renewals.
• Ensures compliance with corporate and fair housing policies.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Brookfield Properties Multifamily LLC seeks a customer-focused Office Coordinator for our apartment community. You will handle front-desk tasks, coordinate service requests, and serve as the first contact for residents. This role emphasizes high-quality service, effective communication, and adherence to leasing and fair housing policies. Join a team that values diversity and resident satisfaction.