Resident Experience & Services Coordinator

Brookfield Properties; Washington; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Associate rental discount

Job summary

Brookfield Properties is seeking a Property Administrator to coordinate general business office activities at an apartment community and serve as the first point of contact for residents and families, delivering a high level of customer service. You will handle leasing policies, service requests, and administrative tasks while ensuring compliance with corporate and housing regulations.

This role emphasizes resident relations, coordination with contractors, and efficient office operations at the

Qualifications

• 1–2 years of customer service experience
• Good customer service skills
• Good communication skills

Responsibilities

• First point of contact with residents; communicates with residents and families about questions or concerns and resolves issues or refers to appropriate associates
• Prepares service requests and coordinates with service contractors to ensure proper handling
• Maintains knowledge of leasing policies and procedures and performs leasing and lease renewal tasks in line with policies
• Keeps informed on company policies and applicable laws and applies them to tasks
• Receives, logs and distributes packages to residents and obtains signatures for delivery
• Performs administrative tasks: calls, typing, scheduling, mail handling, filing, and meeting room scheduling

Skills

Customer service

Communication skills

Education

High school diploma or GED

Job description

Brookfield Properties is seeking a Property Administrator to coordinate general business office activities at an apartment community and serve as the first point of contact for residents and families, delivering a high level of customer service. You will handle leasing policies, service requests, and administrative tasks while ensuring compliance with corporate and housing regulations.

This role emphasizes resident relations, coordination with contractors, and efficient office operations at the