Resident Services Coordinator (Part-Time)

Brookfield Properties; Washington; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Associate rental discount

Job summary

Brookfield Properties is seeking a Property Administrator to coordinate general business office activities at an apartment community and serve as the first point of contact for residents and families, delivering a high level of customer service. You will handle leasing policies, service requests, and administrative tasks while ensuring compliance with corporate and housing regulations.

This role emphasizes resident relations, coordination with contractors, and efficient office operations at the

Qualifications

• 1–2 years of customer service experience
• Good customer service skills
• Good communication skills

Responsibilities

• First point of contact with residents; communicates with residents and families about questions or concerns and resolves issues or refers to appropriate associates
• Prepares service requests and coordinates with service contractors to ensure proper handling
• Maintains knowledge of leasing policies and procedures and performs leasing and lease renewal tasks in line with policies
• Keeps informed on company policies and applicable laws and applies them to tasks
• Receives, logs and distributes packages to residents and obtains signatures for delivery
• Performs administrative tasks: calls, typing, scheduling, mail handling, filing, and meeting room scheduling

Skills

Customer service

Communication skills

Education

High school diploma or GED

Job description

Location

Vela - 1300 Yards PL SE

Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Overview:

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service.

• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
• Receives, logs and distributes packages to residents and obtains signature for package delivery
• Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed

Requirements:

• A high school diploma or GED is required. Vocational training or some college courses completed is preferred
• In addition to the education outlined above, 1-2 years of customer service experience
• Good customer service skills
• Good communication skills

Compensation

Commensurate with Experience

$17.66 - 24.72 hourly

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

_Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace _

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.