Resident Services Coordinator: Community Engagement & Casework

Socket.dev; New Albany (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev is seeking a dedicated Resident Service Coordinator to support residents in affordable housing communities in New Albany, IN. You will manage intake, assess needs, coordinate services, and build partnerships to promote resident stability and well-being.

The role emphasizes program delivery, data collection, reporting, and collaboration with property teams to implement resident services plans and meet service standards.

Qualifications

• Bachelor-level degree in Social Work, Gerontology, Psychology, Counseling or equivalent.
• 2–3 years of progressive experience in social service delivery.
• Ability to advocate, organize, problem-solve and deliver results.

Responsibilities

• Manage resident intake, annual assessments, referrals, and tailored service plans.
• Maintain records of interactions, goals, and outcomes.
• Follow up on lease-violation notices to reduce evictions.

Skills

Communication skills

Organization

Problem-solving

Advocacy

Time management

Education

Bachelor's degree in Social Work or related field

Tools

Word processing

Spreadsheet software

Job description

Socket.dev is seeking a dedicated Resident Service Coordinator to support residents in affordable housing communities in New Albany, IN. You will manage intake, assess needs, coordinate services, and build partnerships to promote resident stability and well-being.

The role emphasizes program delivery, data collection, reporting, and collaboration with property teams to implement resident services plans and meet service standards.