Resident Services Coordinator — Admissions & Welcomes

Berkshire-Nursing-and-Rehabilitation-Center-1; West Babylon (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Berkshire Nursing & Rehabilitation Center in West Babylon, NY, is seeking a Resident Service Coordinator to support admissions and ensure a welcoming experience for residents, families, and visitors.

Responsibilities include completing admissions paperwork, coordinating with departments, and guiding tours while maintaining HIPAA standards and excellent customer service. Strong communication and organizational skills are essential for seamless operations and resident satisfaction.

Qualifications

• High School Diploma or GED required.
• 1–2 years of healthcare experience required.
• Experience in admissions, medical administration, front desk coordination, insurance verification, scheduling, patient services, or similar healthcare roles is preferred.
• Compassionate, professional, and committed to providing outstanding customer service.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Ability to build positive relationships with residents, families, referral sources, and staff.
• Able to work independently with minimal supervision.
• Proficiency with Microsoft Office and comfort using electronic record systems.
• Experience using online referral platforms, including Navi and Allscripts, is preferred.
• Multilingual ability is a plus.
• Knowledge of HIPAA guidelines and sensitivity to confidential information is a plus.

Responsibilities

• Welcome new residents, families, and visitors in a friendly and professional manner.
• Assist with the admission process, including completing admission agreements and required paperwork accurately and efficiently.
• Process new admissions and ensure all documentation is completed in a timely manner.
• Assist with check-in and orientation for new residents and their families.
• Coordinate with hospitals, insurance providers, and internal departments regarding prospective and incoming admissions.
• Coordinate with nursing, housekeeping, and other departments to ensure resident rooms are prepared and ready prior to new admissions.
• Help ensure necessary supplies, equipment, and other arrangements are in place prior to a resident's arrival.
• Provide information about facility services, amenities, daily activities, therapy schedules, dining options, and other resources.
• Respond to resident and family questions or concerns and direct them to the appropriate department when necessary.
• Serve as a liaison between residents, families, and facility staff to help facilitate effective communication and a positive experience.
• Support admissions and marketing efforts, including assisting with tours and providing information about the facility.
• Monitor visitor access and maintain visitor logs in accordance with facility policies.
• Document and follow up on resident and family service requests as needed.
• Assist with various administrative and resident-facing tasks to support the overall resident experience.

Skills

Customer service

Organization

Verbal communication

Written communication

Independent work

Record systems familiarity

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

Navi

Allscripts

Microsoft Office

Job description

Berkshire Nursing & Rehabilitation Center in West Babylon, NY, is seeking a Resident Service Coordinator to support admissions and ensure a welcoming experience for residents, families, and visitors.

Responsibilities include completing admissions paperwork, coordinating with departments, and guiding tours while maintaining HIPAA standards and excellent customer service. Strong communication and organizational skills are essential for seamless operations and resident satisfaction.