Resident Service Coordinator: Welcoming Admissions Pro

Ken Health; West Babylon (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Berkshire Nursing & Rehabilitation Center in West Babylon, NY is seeking a Resident Service Coordinator to support the admissions process and ensure a welcoming experience for residents, families, and visitors. You will welcome new residents, help complete admission paperwork, coordinate with hospitals and insurance, and liaise with nursing and support teams to prepare rooms and services.

This role emphasizes compassionate customer service, organization, and clear communication while maintaining

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• 1–2 years of healthcare experience required.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Office and electronic record systems.
• Experience with Navi and Allscripts preferred.
• Multilingual ability is a plus.
• HIPAA guidelines knowledge is a plus.

Responsibilities

• Welcomes residents, families, and visitors in a friendly, professional manner.
• Assists with admissions paperwork and required agreements.
• Processes new admissions and ensures timely documentation.
• Coordinates with hospitals, insurers, and internal departments.
• Supports tours and admissions/marketing efforts.
• Maintains visitor logs and monitors access per policy.
• Delivers information about services, activities, dining, and amenities.
• Acts as liaison to facilitate effective communication.
• Documents and follows up on service requests.

Skills

Healthcare experience

Customer service

Strong organizational skills

Verbal and written communication

Microsoft Office proficiency

Electronic medical records familiarity

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

Navi

Allscripts

MS Office

Job description

Berkshire Nursing & Rehabilitation Center in West Babylon, NY is seeking a Resident Service Coordinator to support the admissions process and ensure a welcoming experience for residents, families, and visitors. You will welcome new residents, help complete admission paperwork, coordinate with hospitals and insurance, and liaise with nursing and support teams to prepare rooms and services.

This role emphasizes compassionate customer service, organization, and clear communication while maintaining