Resident Services Coordinator

WinnCompanies; Tucson (AZ); On-site; USD 39,000 - 55,000; Full time

Job summary

WinnCompanies is seeking an Assistant Community Manager for the Military Housing team at Davis Monthan Air Force Base in Tucson, AZ. The role supports the Community Manager with daily operations at the community center and requires adherence to federal facility access rules under REAL ID.

You will assist in rent collection, file reviews, data integrity in Yardi, and coordination of resident events, while ensuring exceptional customer service and organization across tasks.

Qualifications

• High School diploma or GED is required.
• 1–3 years of relevant work experience.
• Less than 1 year of supervisory/managerial experience.
• Valid driver’s license in good standing per company policy.
• Experience with computer systems including Microsoft Office Suite.
• Excellent customer service skills.
• Superb attention to detail.
• Good organizational skills.
• Ability to manage multiple assignments and tasks.
• Able to work with a diverse group of people.
• REAL ID Act requirement for federal facility access.

Responsibilities

• Serve as the first point of escalation for customer service or management issues in the Community Center.
• Handle rent collection, delinquent accounts, and other financial duties.
• Oversee day-to-day operations at the community center or office and supervise staff.
• Maintain knowledge of lease docs and resident policies.
• Check accuracy of data entry in the Yardi system.
• Review and approve new resident files.
• Ensure daily/weekly/monthly reports are completed accurately and on time.
• Enforce resident guidelines and conduct regular inspections of common areas.
• Support resident journey touch points and assist in resident events.
• May perform Resident Service Coordinator duties such as moves and move-out assessments.

Skills

Customer service

Attention to detail

Organizational skills

Multitasking

Communication skills

Education

High school diploma or GED

Associate’s degree in Business-related field

Tools

Yardi

Microsoft Office

Job description

About the Opportunity

WinnCompanies is looking for an Assistant Community Manager to join our Military Housing team at Davis Monthan Air Force Base located in Tucson, AZ.

In this position, you will be responsible for assisting the Community Manager or Senior Community Manager with the routine operation of the community.

This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Responsibilities

• First point of escalation for customer service or management related issues in the Community Center.
• Responsible for rent collection of delinquent accounts, recoup current resident damage, daily bank deposit and other financial responsibilities.
• Manage the day-to-day operations at the community center or office including direction to the Resident Service Coordinators and other staff.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
• Responsible for checking all property management team data entry for accuracy within community database Yardi.
• Review and approve all new resident files.
• Ensure all required daily, weekly, and monthly reports are complete, accurate and on time.
• Enforce resident guide and community standards by regularly inspecting common area of community.
• Monitor and assist in completing resident journey touch points.
• Actively assist and participate in the organization and execution of company-sponsored resident events including social events, educational classes and community programs.
• May be responsible for Resident Service Coordinator duties as needed such as move-ins, move-outs. May conduct move out assessments with departing residents and assess any charge for damages. May be responsible for conducting move out information sessions

Requirements

• High School diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Less than 1 year of supervisory / managerial experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with computer systems including Microsoft Office Suite.
• Excellent customer service skills.
• Superb attention to detail.
• Good organizational skills.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications

• Associate’s degree in Business-related field.
• Prior property management experience.
• Proficiency in Yardi or other similar industry software.