Resident Services Coordinator

Socket.dev; Holloman (NM); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

401(k) with company match

Job summary

WinnCompanies is seeking a Resident Services Coordinator to join our military housing team at Holloman Air Force Base in New Mexico. You will assist and coordinate requests from military families with the property management team, including move ins, move outs, inquiries, and enforcing community standards.

The ideal candidate will maintain curb appeal, coordinate community events, provide excellent customer service, and support administrative tasks at the community center.

Qualifications

• High school diploma or GED required.
• Associate degree in business-related field preferred.
• Experience in customer service or property management is a plus.

Responsibilities

• Assist and coordinate all requests from military families with the property management team.
• Manage move-in/move-out processes and home inspections.
• Answer inquiries and resolve resident complaints with a high standard of service.
• Maintain curb appeal and assist in coordinating community activities and events.

Skills

Customer service

Organizational skills

Multitasking

Communication

Education

High school diploma or GED

Associate's degree in a business-related field

Tools

Microsoft Office Suite

Yardi

RealPage

Job description

At WinnCompanies, our work starts with people — the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily housing and one of the largest operators of affordable housing communities.

We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.

About the opportunity

WinnCompanies is looking for a Resident Services Coordinator to join our military housing team at Holloman Air Force Base, which is located in Holloman Air Force Base, NM.

In this role, you will assist and coordinate all requests from military families with the property management team, including move ins, move outs, inquiries, and community standards enforcement. The ideal candidate will also maintain curb appeal and coordinate community activities.

This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Responsibilities

• Conduct move out assessments with departing residents and assess any charge for damages.
• Administer move-in paperwork and home inspections with residents.
• Answer resident questions and assists in resolving resident complaints.
• Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
• Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
• Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
• Provide administrative support at the community center.
• Develop and maintain strong resident relations.
• Responsible for completing customer relationship management requirements for the Resident Journey program.
• Conduct neighborhood tours and home showings for qualified potential residents.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.

Requirements

• High school diploma or GED equivalent.
• Less than 1 year of relevant work experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Proficient with web-based applications and computer systems such as Microsoft Office Suite.
• Excellent customer service skills.
• Solid organizational and administrative skills.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications

• Associate's degree in a business-related field.
• Experience in property management.
• Experience with Yardi or RealPage property management software.

Benefits& Perks

Eligible full-time U.S. employees enjoy a competitivebenefitspackage, including:

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuterbenefits, and employee discount programs
• Flexible work options for eligible positions

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.