Resident Services Coordinator

Capital Consultants Management Corporation; Mesquite, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Wellness program

Company-matching 401k contributions

Paid time off

Paid parental leave

Training and educational assistance

Employee Assistance Program

Job summary

Capital Consultants Management Corporation (CCMC) is seeking a Resident Services Coordinator in Mesquite, TX to support the community office, assist residents, and coordinate amenities. You will greet guests, manage information, and help with reservations and events, while maintaining professionalism and attention to detail.

The role requires strong organizational skills, excellent phone manners, and comfort with Microsoft Office.

Qualifications

• Availability to work a Wednesday-Sunday schedule 8:30-5:30.
• Customer service experience, knowledge of homeowner association operations preferred.
• Excellent telephone manner, with a commitment to the highest customer service possible.
• Ability to communicate effectively with a professional, friendly, and approachable demeanor.
• A dynamic, professional individual with a strong sense of organization and attention to detail.
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel.
• Experience with reservations, scheduling and/or events is a plus.
• Must have a valid driver’s license in the state of employment.
• Flexibility to work occasional after-hours community events as needed.
• Must pass a pre-employment drug screen and background check.

Responsibilities

• Greeting and assisting guests, answering phones, and directing calls.
• Providing information about amenities, programs, events, policies, and community resources.
• Assisting residents with obtaining amenity access credentials and troubleshooting issues when necessary.
• Operating and maintaining office equipment.
• Drafting and proofreading a variety of association documents including maintenance work orders.
• Coordinating amenity reservations and rentals, including required documentation and communication.
• Assisting the Lifestyle Director and management team with calendars, website, reservations, spreadsheets, and correspondence.
• Receiving, preparing and delivering mail, and packages.
• Performing other administrative duties as needed

Skills

Customer service

Organizational skills

Communication skills

Microsoft Office

Driver's license

Tools

Microsoft Office

Job description

Are you committed to creating experiences that connect people? Do you like building community? Do you want to work in an environment where teams are encouraged to collaborate as #oneteam #onedream? As a part of the learning culture at CCMC, you play a vital role in our commitment to excellence, which is strategically woven into the guiding principles. We are passionate about developing our teams, investing in their growth, and building thriving and vibrant communities that residents are proud to call home.

COME WORK WITH US!

WHAT WE OFFER

CCMC is a large-scale community management company with a team dedicated to enhancing the resident experience. We empower our team members for personal and professional success by providing mentoring, development opportunities, and industry certification sponsorships.

Our comprehensive benefits package includes medical, dental, vision, company-matching 401k contributions, paid vacation, paid holidays, professional education assistance, and more!

WE BELIEVE IN YOU!

At CCMC, we embrace a learning culture and understand that to revolutionize the industry; we must continuously sharpen our skills through professional and personal development.

We are proud to offer industry certifications that support large-scale community management. This benefit is available to full-time team members who choose to advance their career path. In addition, we provide monthly educational classes available both in-person and hybrid, along with access to a wide array of courses through our online learning platform. Knowledge is power, and you hold the key to a bright future!

GIVING BACK

The CCMC team is dedicated to improve wellbeing within communities. HomeWorks is our employee-driven program that partners with charitable organizations across the nation to provide volunteer opportunities to our team. We offer eight hours of paid volunteer time each year to all full-time team members.

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

Homeowners will be amazed by the amenity and pool complex, unparalleled in the entire region. Additionally, the community offers immaculate terrain in the backdrop of a relaxing lake and miles of bike and hiking trails.

The Resident Services Coordinator provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

What you’ll accomplish:

• Greeting and assisting guests, answering phones, and directing calls
• Providing information about amenities, programs, events, policies, and community resources.
• Assisting residents with obtaining amenity access credentials and troubleshooting issues when necessary.
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Coordinating amenity reservations and rentals, including required documentation and communication.
• Assisting the Lifestyle Director and management team with calendars, website, reservations, spreadsheets, and correspondence
• Receiving, preparing and delivering mail, and packages.
• Performing other administrative duties as needed

What we’re looking for:

• Availability to work a Wednesday-Sunday schedule 8:30-5:30
• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively with a professional, friendly, and approachable demeanor.
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Experience with reservations, scheduling and/or events is a plus.
• Must have a valid driver’s license in the state of employment
• Flexibility to work occasional after-hours community events as needed
• Must pass a pre-employment drug screen and background check
• If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a
• valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 30 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will r equest and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)
• We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.
• What we offer:
• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!

This machine-readable files link is made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The MRFs are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.