Resident Services Associate

Capital Consultants Management Corporation; Maricopa (AZ); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Paid sick leave

401(k) with Company Match

Competitive pay

Job summary

Capital Consultants Management Corporation seeks a Resident Services Associate to provide office and administrative support for a master‑planned community. You will greet residents, answer calls, handle messages, and assist with event coordination.

The role emphasizes delivering excellent service, managing communications, and maintaining records; candidates should be organized, detail‑oriented, and able to work flexible hours including weekends for events.

Qualifications

• Customer service experience preferred.
• Excellent telephone manner and ability to communicate clearly.
• Strong organization and attention to detail.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Willingness to work after-hours and weekends for events.
• Must pass pre-employment drug screen and background check.

Responsibilities

• Greeting visitors and callers and directing them appropriately.
• Note messages accurately and relay them to the right team.
• Operate and maintain standard office equipment.
• Draft, proofread, and file association documents and work orders.
• Assist owners with coordinating resident-hosted events.
• Update the association’s website and calendar.
• Handle mail, packages, and dry cleaning; support site management.

Skills

Customer service

Phone etiquette

Effective communication

Organization

Microsoft Office

Flexibility

Background check

Tools

Microsoft Office

Job description

Are you committed to creating experiences that connect people? Do you like building community? Do you want to work in an environment where teams are encouraged to collaborate as #oneteam #onedream? As a part of the learning culture at CCMC, you play a vital role in our commitment to excellence, which is strategically woven into the guiding principles. We are passionate about developing our teams, investing in their growth, and building thriving and vibrant communities that residents are proud to call home.

COME WORK WITH US!

WHAT WE OFFER

CCMC is a large-scale community management company with a team dedicated to enhancing the resident experience. We empower our team members for personal and professional success by providing mentoring, development opportunities, and industry certification sponsorships.
Our comprehensive benefits package includes medical, dental, vision, company-matching 401k contributions, paid vacation, paid holidays, professional education assistance, and more!

WE BELIEVE IN YOU!

At CCMC, we embrace a learning culture and understand that to revolutionize the industry; we must continuously sharpen our skills through professional and personal development.

We are proud to offer industry certifications that support large-scale community management. This benefit is available to full-time team members who choose to advance their career path. In addition, we provide monthly educational classes available both in-person and hybrid, along with access to a wide array of courses through our online learning platform. Knowledge is power, and you hold the key to a bright future!

GIVING BACK

The CCMC team is dedicated to improve wellbeing within communities.
HomeWorks is our employee-driven program that partners with charitable organizations across the nation to provide volunteer opportunities to our team. We offer eight hours of paid volunteer time each year to all full-time team members.

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

Tucked away in a quiet community is a gated, age-qualified neighborhood featuring new, energy-efficient, single-family homes. Amenities include acres of lakes and greenbelts, heated resort-style swimming pool and spa, indoor lap pool, fitness center, 18-hole putting course, library, ballroom, pickleball, tennis and bocce courts.

The Resident Services Associate provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

What you’ll accomplish:

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the association’s website and calendar
• Receiving, preparing and delivering mail, packages and dry cleaning
• Performing other administrative duties as needed

What we’re looking for:

• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Flexibility to work after-hours and weekends at community events as needed
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What we offer:

• Support Programs – Employee Assistance Program (EAP) and Calm Health.
• As a part-time employee, you may be eligible to accrue paid sick leave in accordance with applicable state and local laws.
• 401(k) with Company Match – Automatic enrollment with a 30% match on the first 10% of contributions.
• Competitive pay, depending on experience
• Most importantly, a caring team who is dedicated to your success!

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