Manager, Resident Experience

Capital Consultants Management Corporation; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401k matching

PTO & holidays

Parental leave

Training & education assistance

Employee Assistance Program (EAP)

Job summary

Capital Consultants Management Corporation in Plano, TX is seeking a Manager, Resident Experience to lead initiatives that enhance lifestyle, communications, and customer service across CCMC communities. You will partner with the Director of Resident Experience to implement the residency experience strategy and drive measurable results.

This on-site role requires several years in community programming, communications, and team leadership, plus the ability to travel as needed.

Qualifications

• Bachelor’s degree in recreation, hospitality, public relations, journalism, or related field.
• 3+ years of experience in community programming.
• 3+ years of experience with community facilities/amenities.
• 3+ years of experience in communications (newsletter publication, website administration, social media, etc.).
• 2+ years as a CCMC employee.
• Experience in sales, marketing, public relations, and promotions.
• Strong leadership and mentorship skills.
• Willingness to travel at least one week out of the month.

Responsibilities

• Work closely with the Director of Resident Experience to support and implement elements of CCMC's Resident Experience strategy.
• Support the interaction between a CCMC community and the residents we serve.
• Develop, implement, and coordinate strategies for improving resident relationships and engagement.
• Assist with recruiting, onboarding, training, developing, and continuing education programs for onsite team members.
• Work with vendors to develop partnerships and discounts to benefit communities.
• Identify and implement best practices for community communications, amenities, and activities.

Skills

Community programming

Communications

Team leadership

Stakeholder engagement

Education

Bachelor's degree in recreation, hospitality, PR, journalism, or related field

Job description

Are you committed to creating experiences that connect people? Do you like building community? Do you want to work in an environment where teams are encouraged to collaborate as #oneteam #onedream? As a part of the learning culture at CCMC, you play a vital role in our commitment to excellence, which is strategically woven into the guiding principles. We are passionate about developing our teams, investing in their growth, and building thriving and vibrant communities that residents are proud to call home.

COME WORK WITH US!

WHAT WE OFFER

CCMC is a large-scale community management company with a team dedicated to enhancing the resident experience. We empower our team members for personal and professional success by providing mentoring, development opportunities, and industry certification sponsorships.

Our comprehensive benefits package includes medical, dental, vision, company-matching 401k contributions, paid vacation, paid holidays, professional education assistance, and more!

WE BELIEVE IN YOU!

At CCMC, we embrace a learning culture and understand that to revolutionize the industry; we must continuously sharpen our skills through professional and personal development.

We are proud to offer industry certifications that support large-scale community management. This benefit is available to full-time team members who choose to advance their career path. In addition, we provide monthly educational classes available both in-person and hybrid, along with access to a wide array of courses through our online learning platform. Knowledge is power, and you hold the key to a bright future!

GIVING BACK

The CCMC team is dedicated to improve wellbeing within communities.

HomeWorks is our employee-driven program that partners with charitable organizations across the nation to provide volunteer opportunities to our team. We offer eight hours of paid volunteer time each year to all full-time team members.

Are you looking for a multi-faceted role where your communications leadership skills can shine? Do you thrive when your time is split between administrative projects and building relationships?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our Manager, Resident Experience will focus on the OKRs (objectives and key results) and initiatives related to creating a holistic resident experience through lifestyle, communication, and customer service. They will also be responsible for a variety of engaging duties in this critical role that promotes CCMC’s core values.

What you’ll accomplish:

• Work closely with the Director of Resident Experience to support and implement elements of CCMC's Resident Experience strategy
• Support the interaction between a CCMC community and the residents we serve
• Developing, implementing, and coordinating strategies useful in improving resident relationships, engagement, communications, and overall community satisfaction
• Assist with recruiting, onboarding, training, developing, and implementing continuing education programs for onsite team members
• Work with vendors to develop partnerships and discounts to benefit communities
• Identify and implement consistent best practices for community communications, amenity and activity operations including calendar planning, room rental processes, fitness programs, events, sponsorships, and community partnerships
• The position is also additional support for vacant positions and at times requires filling in on-site and remotely for open lifestyle, communications, and other vacancies as needed to ensure residents do not feel a lapse in services

What we’re looking for:

• Working experience of community associations in a large scale master-planned community
• Bachelor’s degree in either recreation, hospitality, public relations, journalism, or related field
• 3+ years of experience in community programming.
• 3+ years of experience with community facilities/amenities.
• 3+ years of experience in communications, including newsletter publication, website administration, social media, etc.
• 2+ years as a CCMC employee
• Experience in sales, marketing, public relations, and promotions
• Strong experience in and understanding of community engagement
• Exceptional verbal, and written communication skills, with the ability to create original and creative content
• Proven ability to demonstrate CCMC's core values of respect, integrity, community, and service
• Deadline-driven, self-starter who can seek out opportunities, and manage multiple projects simultaneously, all while providing strong customer service on all levels
• Possess a positive attitude and ability to navigate change, positively, quickly and efficiently
• Demonstrate strong leadership, mentorship and motivational skills
• Requires ability to travel when needed, at least one week out of the month
• Physically able to perform and assist in the various roles and responsibilities
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!

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