Resident Services Coordinator

LyvWell Apartments; Jersey City (NJ); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Benefits package

401(k) with company match

Paid time off

Referral bonus

Job summary

LyvWell Apartments in Jersey City is seeking an on-site leasing/administrative professional. You will handle general office tasks, respond to resident questions, and support leasing procedures and renewals with a focus on excellent service.

Requirements include a high school diploma or GED and 1–2 years of customer service and resident retention experience. The role offers full benefits and competitive hourly pay.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service and resident retention experience.

Responsibilities

• Coordinate general business office activities for the apartment community.
• Be the first point of contact with residents and provide high level customer service.
• Prepare service requests and liaise with contractors to ensure work is done properly.
• Maintain knowledge of leasing policies and assist with leasing and lease renewals.
• Log and distribute packages to residents and handle routine administrative tasks.

Skills

Customer service

Resident retention

Communication

Education

High school diploma / GED

Job description

LocationEverton - 99 Provost StreetBusinessWe believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.If you’re ready to be a part of our team, we encourage you to apply.Job DescriptionOverview:Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.Prepares service requests, works closely with service contractors to ensure jobs are handled appropriatelyMaintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and proceduresMaintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasksReceives, logs and distributes packages to residents and obtains signature for package deliveryPerforms administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.Requirements:This position requires a(n) High school diploma / GEDAdditional degree(s) that are preferred for this position include: Degree in General Studies1 - 2 years of customer service and resident retention experience requiredCompensationCommensurate with Experience$18.55 - 25.97 hourlyGreat Incentives!We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:Full benefits packageGenerous paid time off401(k) with company matchGrowth and advancement opportunitiesLucrative referral bonus programIncredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace#LI-DG24We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.