Resident Services Coordinator

LyvWell Apartments LLC; Everton (AR); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

On-site housing discount

Job summary

LyvWell Apartments LLC in Everton, AR is seeking a detail‑oriented property operations coordinator to support the on‑site office at the community. You will handle resident inquiries, coordinate service requests, and assist leasing activities with a strong focus on customer service.

The role emphasizes welcoming residents, planning social and recreational programs, maintaining files, screening calls, and ensuring compliance with Fair Housing policies and company procedures.

Qualifications

• High school diploma or GED required.
• Degree in General Studies preferred.
• 1–2 years of customer service and resident retention experience required.

Responsibilities

• Coordinate general business office activities of an apartment community.
• Communicate with residents and families regarding questions or concerns and take steps to resolve issues or refer them to appropriate employees.
• First point of contact with resident and provides high level of customer service.
• Plan, implements and promotes social and recreational programs for property residents.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal.
• Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures.
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
• Receives, logs and distributes packages to residents and obtains signature for package delivery.
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Skills

Customer service

Resident retention

Communication skills

Office administration

Education

High school diploma / GED

General Studies degree preferred

Job description

Location

Everton - 99 Provost Street Business

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

Job Description Overview

• Coordinates general business office activities of an apartment community.
• Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• First point of contact with resident and provides high level of customer service.
• Plans, implements and promotes social and recreational programs for property residents.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal.
• Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures.
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
• Receives, logs and distributes packages to residents and obtains signature for package delivery.
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Requirements

• This position requires a(n) High school diploma / GED
• Additional degree(s) that are preferred for this position include: Degree in General Studies
• 1 - 2 years of customer service and resident retention experience required

Compensation

• Commensurate with Experience $18.55 - 25.97 hourly

Great Incentives!

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site!

Equal Opportunity Employer

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.

Drug free workplace #LI-DG24

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.