Resident Services Coordinator

LyvWell Apartments; Cambridge (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

On-site housing discount

Job summary

LyvWell Apartments is looking for a friendly office coordinator in Cambridge, MA. You will be the first point of contact for residents, handling inquiries with care and coordinating service requests with contractors to keep the community running smoothly.

You will support leasing activities, uphold leasing policies, and assist with administrative tasks, packages, and scheduling while promoting a welcoming living environment.

Qualifications

• This role requires excellent customer service and communication skills.
• Experience in resident retention or multi-family housing is a plus.
• Strong administrative and scheduling abilities with attention to detail.

Responsibilities

• Coordinates general business office activities of an apartment community.
• First point of contact with residents and families; resolves questions or refers to appropriate staff.
• Prepares service requests and coordinates with contractors for timely completion.
• Maintains leasing policies and procedures in accordance with corporate and fair housing rules.
• Manages mail/packages, records, scheduling, and routine correspondence.

Skills

Customer service

Resident relations

Administrative support

Education

High school diploma / GED

Job description

Location

91 Sidney - 91 Sidney Street

Business

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

Job Description

Overview

• Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.
• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
• Receives, logs and distributes packages to residents and obtains signature for package delivery
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Requirements

• This position requires a(n) High school diploma / GED
• 1 - 2 years of customer service and resident retention experience required

Compensation

Commensurate with Experience

$ 17.66 - 24.72 hourly

Great Incentives!

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

We are proud to create a diverse environment and are proud to be an equal opportunity employer.