Resident Services Coordinator

LyvWell Apartments; San Diego (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Referral bonus program

On-site housing discount

Job summary

LyvWell Apartments is seeking a friendly, detail-oriented onsite property assistant to be the first point of contact for residents and families. You will handle inquiries, coordinate service requests, and ensure leasing processes align with policies.

This role requires strong communication and a focus on resident retention. You will work with contractors, manage administrative tasks, and support renewals while upholding Fair Housing guidelines.

Qualifications

• 1–2 years of customer service and resident retention experience required.
• High school diploma or GED required; associate degree preferred.

Responsibilities

• Be the first point of contact with residents, addressing questions or concerns and escalating as needed.
• Prepare service requests and coordinate with contractors to ensure timely handling.
• Assist with leasing and lease renewals, while following policy and Fair Housing guidelines.
• Serve as the property liaison between residents and property personnel and support legal property issues as needed.
• Manage packages, screening calls, scheduling, mail, and records; support meeting room bookings and deposits.

Skills

Customer service

Resident retention

Communication

Education

High school diploma / GED

Associate Degree in General Studies (preferred)

Job description

Location

Vantage Pointe - 1281 9th Avenue

Business

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

Job Description

Overview:

• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands.
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
• Receives, logs and distributes packages to residents and obtains signature for package delivery.
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.
• Manages all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio.
• Social Media Ambassador for the property.

Requirements:

• This position requires a(n) High school diploma / GED

• Additional degree(s) that are preferred for this position include: Associate Degree in General Studies

• 1 - 2 years of customer service and resident retention experience required

Compensation

Commensurate with Experience

$17.66 - 24.72 hourly

Great Incentives!

We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to liveatone of our beautiful properties (especially at a discounted rate)?!

_Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace _

_ #LI-JR1 _

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.