Resident Services Coordinator

LyvWell Apartments; Columbus (OH); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

401(k) with company match

Referral bonus program

On-site rental discount

Job summary

LyvWell Apartments is seeking a customer-focused on-site team member to coordinate the general office at The Gardens Columbus. You will be the first point of contact for residents, handling questions and coordinating service requests with contractors to ensure timely issue resolution.

Focus on leasing and renewals while promoting social programs and maintaining policies. The role emphasizes strong customer service and resident retention in a community setting.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service and resident retention experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate general business office activities for the apartment community.
• Serve as first point of contact with residents and respond to questions or concerns.
• Plan, implement and promote social and recreational programs for residents.
• Prepare service requests and coordinate with contractors.
• Assist with leasing, lease renewals, and policy compliance.
• Manage resident retention and renewal reporting and renewals targets.

Skills

Customer service

Resident retention

Social media ambassador

Education

High school diploma / GED

Associate degree preferred

Tools

Leasing software

MS Office

Job description

LocationThe Gardens Columbus - 3701 Governors Club BlvdBusinessWe believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.If you’re ready to be a part of our team, we encourage you to apply.Job DescriptionPosition Summary:Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands.Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.Receives, logs and distributes packages to residents and obtains signature for package delivery.Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.Manages all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio.Social Media Ambassador for the property.Requirements:This position requires a(n) High school diploma / GEDAdditional degree(s) that are preferred for this position include: Associate Degree in General Studies1 - 2 years of customer service and resident retention experience requiredGreat Incentives!We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:Full benefits packageGenerous paid time off401(k) with company matchGrowth and advancement opportunitiesLucrative referral bonus programIncredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace#LI-NO1We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.