Resident Services Coordin

LEDIC Realty Management / Envolve; Richmond (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Envolve Community Management is seeking a Resident Services Coordinator at Saint Lukes Apartments in Richmond, VA. The role supports residents, works with the Community Manager, and coordinates services and referrals to improve resident satisfaction and success.

You will assist residents in accessing social services, employment resources, and educational opportunities while maintaining confidentiality and building partnerships with local agencies.

Qualifications

• Experience in social service delivery with elderly and/or family populations.

Responsibilities

• Provide intake, education on services, and referral of residents to community providers.
• Assist residents with job fairs, job openings, resumes and training opportunities.
• Coordinate educational opportunities on health care, life skills, safety, and credit.
• Develop Resource Directory of service providers and maintain relationships with agencies.
• Assist residents with economic development and opening bank accounts.
• Greet and assist prospective residents.
• Support Community Manager with special projects.

Education

Social service delivery experience with elderly and/or family populations

Job description

Envolve Community Management owns and professionally manages apartment communities located in select markets throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to live. A wide variety of opportunities await you at Envolve from residential apartment management, leasing, maintenance and more.

We, the Envolve team, are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company.

Currently, we are searching for a Full-time Resident Service Coordinator to work at Saint Lukes Apartments in Richmond, VA.

The Resident Services Coordinator provides support services to residents. This position will work with the Community Manager and staff, without releasing confidential information, to resolve any issues the residents may have. The Resident Services Coordinator may act as a liaison with management or community agencies, when requested, to advocate on behalf of a single resident or group. This position may also assist the Community Manager with special projects.

Essential Duties and Responsibilities:

• Provides general service management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community. These social services may include meals-on-wheels; transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, and other needed services.
• Work with project-based residents to find employment, job training and economic development opportunities.
• Search and inform residents of job fairs, search job openings, seek out job advancement information and opportunities for residents and assist them with the development of resumes.
• Coordinate educational opportunities for residents regarding health care, agency support, life skills, safety, credit, etc.
• Partner with local agencies to sponsor wellness and educational events based on findings in daily research that will benefit the residents. Maintain a good working relationship with area agencies to assure their assistance.
• Develops a Resource Directory of state and/or local service providers that residents can contact for assistance (e.g. services to families, children, individuals who are elderly, persons with disabilities, emergency assistance). In many cases, state and local governments can also provide a listing of the non-profit agencies with which they contract for services.
• Assist residents with economic development as well as opening ad establishing bank accounts.
• Work with non-profit organizations to provide services and activities for residents.
• Serves as a liaison to community agencies, networks with community providers and seeks out new services available to residents. Inform residents about available services and benefits and how to apply for them.
• Assist office staff with administrative duties including, but not limited to filing, answering phones and data entry.
• Greet and assist all prospective residents.
• Help create and maintain at all times a company direction designed to develop loyalty, team spirit and unity of all Envolve Community Management personnel.
• Maintain accurate receiving and recording of any resident requests.
• Assist residents in inspection of their new apartment home.
• Assist Manager in implementation of resident renewal and retention programs.
• Any other job duties as assigned.

EEO M/F/D/V

2-3 years:

Experience in social service delivery with elderly and/or family populations.

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.