Resident Services Concierge Front Desk & Hospitality

Automatic Data Processing, Inc.; Lincoln (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift (Up to $260)

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription DrugInsurance

Basic Term Life/AD&D

401k

Job summary

Automatic Data Processing, Inc. is seeking a Front Desk/Reception role in Lincoln, NE to provide exceptional customer service and create a welcoming environment for residents and guests.

The position supports daily operations at the front desk, assists with resident requests, and coordinates communications across departments to ensure smooth service delivery. Candidates should have strong communication skills and be able to multitask in a fast-paced setting.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Welcome all guests warmly and manage sign-in procedures.
• Assist residents and families with transportation, reservations, and information requests.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Respond to emergencies and act as point of contact in emergencies.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations for guest suites, clubhouse, and private dining.
• Receive mail and packages and distribute promptly and accurately.
• Update emergency lists and contact information as changes occur.
• Submit maintenance and housekeeping requests as needed.
• Perform administrative tasks (filing, data entry, etc.).
• Promote community events to residents and guests.
• Notify supervisor when items need to be ordered and maintain supplies.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to supervisor by end of shift.

Skills

Customer service

Hospitality

Senior living

Phone systems

Multitasking

Teamwork

Tools

Phone system

Job description

Automatic Data Processing, Inc. is seeking a Front Desk/Reception role in Lincoln, NE to provide exceptional customer service and create a welcoming environment for residents and guests.

The position supports daily operations at the front desk, assists with resident requests, and coordinates communications across departments to ensure smooth service delivery. Candidates should have strong communication skills and be able to multitask in a fast-paced setting.