Concierge

Dial Silvercrest Corp; Lincoln (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift (Up to $260 sav

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription Drug; Dental;

Basic Term Life/AD&D

401k

Job summary

Dial Silvercrest Corp in Lincoln, NE, seeks a Front Desk/Resident Services Assistant to provide exceptional customer service and maintain a welcoming environment for residents and guests.

The role supports daily operations at the front desk, assists with resident requests, and ensures smooth communication across departments. Experience in hospitality or senior living is preferred; must be 18+ years old. Includes benefits and a path to growth.

Qualifications

• Experience in customer service, hospitality, or senior living
• Must be at least 18 years of age

Responsibilities

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Skills

Basic computer skills

Communication skills

Interpersonal skills

Professional appearance

Multitasking

Teamwork

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lincoln, NE, US

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401k

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience and Other Requirements

• Experience in customer service, hospitality, or senior living
• Must be at least 18 years of age

Knowledge, Skills, and Abilities Required

• Basic computer skills, including phone systems
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Promote teamwork in providing services to residents.