Concierge

Automatic Data Processing, Inc.; Lincoln (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift (Up to $260)

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription DrugInsurance

Basic Term Life/AD&D

401k

Job summary

Automatic Data Processing, Inc. is seeking a Front Desk/Reception role in Lincoln, NE to provide exceptional customer service and create a welcoming environment for residents and guests.

The position supports daily operations at the front desk, assists with resident requests, and coordinates communications across departments to ensure smooth service delivery. Candidates should have strong communication skills and be able to multitask in a fast-paced setting.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Welcome all guests warmly and manage sign-in procedures.
• Assist residents and families with transportation, reservations, and information requests.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Respond to emergencies and act as point of contact in emergencies.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations for guest suites, clubhouse, and private dining.
• Receive mail and packages and distribute promptly and accurately.
• Update emergency lists and contact information as changes occur.
• Submit maintenance and housekeeping requests as needed.
• Perform administrative tasks (filing, data entry, etc.).
• Promote community events to residents and guests.
• Notify supervisor when items need to be ordered and maintain supplies.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to supervisor by end of shift.

Skills

Customer service

Hospitality

Senior living

Phone systems

Multitasking

Teamwork

Tools

Phone system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lincoln, NE, US

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401k

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience and Other Requirements

• Experience in customer service, hospitality, or senior living
• Must be at least 18 years of age

Knowledge, Skills, and Abilities Required

• Basic computer skills, including phone systems
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Promote teamwork in providing services to residents.