Concierge

Century Park Associates; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Century Park Associates in Columbus, OH seeks a Concierge to provide customer service and reception to residents and families, primarily in the lobby, reporting to the Business Office Manager. The role requires a high school diploma, proficiency with Microsoft Office, and strong communication skills.

Responsibilities include greeting visitors, managing mail/packages, data entry into events logs, maintaining guest lists, and coordinating with maintenance and sales teams to ensure a welcoming

Qualifications

• Must have high school diploma or equivalent.
• Must be proficient with Microsoft Office (Word and Excel).
• Must demonstrate proficiency with office machines (i.e., fax, copier/scanner).

Responsibilities

• Greeter duties: Serves as the community's first greeter to all guests, visitors, residents and families entering front lobby; creates and maintains a warm, hospitable atmosphere; directs concerns to the appropriate manager; screens visitors; keeps lobby neat and welcoming.
• Administrative duties: Provides clerical support, receives and distributes mail, delivers packages, logs events, maintains directories and guest records, and manages resident maintenance entries.
• Sales/Marketing support: Handles inbound inquiries and coordinates with sales teams; assists with Electronic Health Record (EHR) system as requested.

Skills

Customer service

Microsoft Office

Office equipment

Education

High school diploma

Job description

• Demonstrates excellent customer service , including telephone etiquette skills
• Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)

Position Summary

The Concierge provides customer service and reception to residents and families, primarily focused in front lobby area, in accordance with all laws, regulations and Century Park standard. Reports to the Business Office Manager.

Qualifications

• Must have high school diploma or equivalent
• Must be proficient with Microsoft Office (Word and Excel)
• Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)

Primary Job Responsibilities

Greeter Duties

• Demonstrates excellent customer service , including telephone etiquette skills
• Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
• Creates and maintains a positive atmosphere of warmth and hospitality
• Interacts with all individuals professionally and courteously
• Directs concerns from individuals to appropriate manager
• Screens visitors entering the community
• Assists with keeping front lobby and workrooms neat, clean and presentable
• Closely observes lobby activity and reports unauthorized visitors or concerns
• Keeps front lobby entrance flowing and welcoming
• Keeps bell cart clean and polishes weekly

Administrative Duties

• Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)
• Receives, sorts and distributes mail
• Delivers packages to appropriate person/department following community policy
• Makes accurate, timely entries into Events Log
• Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets)
• Enters resident maintenance requests in TELs system
• Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
• Oversees resident check in system (i.e., educates new residents, invites participation, and maintains weekly list for security)

Sales / Marketing Support

• Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
• Communicates with sales team and back up sales team so inquiry calls are handled timely
• Assists with Electronic Heath Record (EHR) system as requested

Additional Requirements

• Must enjoy serving seniors
• Must demonstrate excellent customer service and hospitality
• Must have good telephone etiquette
• Must demonstrate trustworthiness and dependability
• Must work efficiently and effectively with little to no supervision
• Must demonstrate effective communication skills
• Must work efficiently with frequent interruptions
• Must be able to multi task
• Must be able to meet deadlines
• Must be cheerful and positive
• Must be responsive to resident requests
• Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training

Who We Are

At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our "people come first" approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.