Resident Services Concierge

The Villages of Indiana; Waterford Charter Township (MI); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

Job summary

The Villages of Indiana is seeking a receptionist to provide courteous service to residents and the public. The role involves answering calls, daily check-ins, and directing inquiries to the appropriate teams.

You will greet residents and guests professionally, support leasing referrals, and help with light administrative tasks, with an emphasis on reliability and a positive attitude in a busy environment.

Qualifications

• High School diploma or equivalent required; background in customer service is a plus.
• 1–3 years related experience and/or training preferred.
• Excellent phone etiquette and professional appearance are essential.

Responsibilities

• Answer all telephone calls and transfer to the appropriate department.
• Daily resident check-in and welcoming residents and guests.
• Greet residents and guests in a courteous and professional manner.
• Refer prospective residents and families to Leasing Team.
• Sort and deliver mail, messages, and packages to residents and staff.
• Know resident apartments, in-house facilities, and local information.
• Assist with writing and accounting duties as assigned by Property Administrator.
• Maintain professional appearance and positive attitude; inform supervisor of significant issues.

Skills

Telephone etiquette

Education

High School diploma or equivalent

Job description

The Villages of Indiana is seeking a receptionist to provide courteous service to residents and the public. The role involves answering calls, daily check-ins, and directing inquiries to the appropriate teams.

You will greet residents and guests professionally, support leasing referrals, and help with light administrative tasks, with an emphasis on reliability and a positive attitude in a busy environment.