Concierge

Sonata Villages -; The Villages (FL); On-site; USD 2,066,000 - 2,480,000; Part time

Benefits offered by this job

Medical, Dental and Vision benefits

Company-paid Life Insurance and Volunt

Voluntary Disability

Paid Time Off (PTO) and holidays

401(k) Retirement Savings Plan (with 2

company match

Job summary

Serenades at the Villages is seeking an experienced Weekend Concierge/Receptionist for our senior living community in The Villages, FL. The role emphasizes friendly, professional service and strong organizational skills to welcome residents and visitors.

Qualified candidates should enjoy working with seniors and be able to handle reception duties, mail processing, scheduling, and light clerical tasks while maintaining a positive, helpful attitude.

Qualifications

• High School Diploma required.
• Friendly, professional demeanor with strong customer service.
• Ability to work weekends and holidays.
• Excellent communication and organizational skills.
• Ability to relate to a variety of people.

Responsibilities

• Provide a positive first impression to all who enter the community.
• Answer and screen incoming calls, route and take messages.
• Greet visitors and sign them in at the front desk.
• Manage mail and packages, maintain office supplies.
• Update Emergency Phone Log and resident emergency contacts.
• Assist managers with clerical tasks and coordinate transportation sign-ups.
• Perform light housekeeping duties as needed.

Skills

Customer service

Interpersonal skills

Organizational skills

Reception duties

Education

High School Diploma

Job description

Serenades at The Villages is currently searching for experienced Weekend Concierge/Receptionistfor our senior living community located in The Villages, FL !

Qualified candidates should have friendly and professional demeanor, excellent customer service and organizational skills, and a passion for working with seniors!

YOU. BELONG. HERE.

At Serenades at the Villages, an AgeWell Solvere Living managed senior living community,we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere!

If that's not reason enough, as a certified Great Place to Work for 8 years in a row, we proudly offer eligible team members:

• Medical, Dental and Vision benefits
• Company-paid Life Insurance and Voluntary Disability
• Generous Paid Time Off (PTO) and holidays
• 401(k) Retirement Savings Plan (with company match)

Job Summary:

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities asdefined in this procedure to assist in the administration of the Community.

Concierge Procedure:

Essential Functions:

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at reception desk.
• Notifies Residents of visitors.
• Instructs Resident’s visitor according to Resident’s instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
• Maintains and updates emergency contact information on each Resident andkeeps information at front desk.
• Assists managers with various clerical responsibilities.
• Pages staff as necessary.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
• Performs other duties as necessary, to include light housekeeping duties.

Compliance and Safety:

• Follows all emergency procedures.
• Understands all safety policies and procedures.

Communication:

• Communicates effectively with all staff.
• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.

Education/Experience/Licensure/Certification:

• High School Diploma required.
• Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.
• Requires considerable initiative and judgment.
• Must have word-processing and clerical skills.
• Must be able to work flexible hours and participate in holiday activities.

Physical Requirements:

• Physically able to bend and reach.
• Physically able to sit for extended periods of time.

Miscellaneous:

• Required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours (up to 16 hours per day).
• May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.
• Could be subject to hostile and emotionally upset Residents due to mentalstatus.
• Background, criminal, and drug tests as required by HR policies and procedures.
• May be asked to submit to random drug test during employment.
• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents’ apartments.