Resident Services Concierge

Hallkeen-Assisted-Living-Communities; Gardner (MA); On-site; USD 33,000 - 42,000; Full time

Job summary

Hallkeen-Assisted-Living-Communities in Gardner, MA seeks a friendly, detail-oriented Receptionist to run the information/referral center for residents and staff. You will handle calls, greet visitors, manage messages, and provide accurate community information with a customer-first approach.

The role requires good reading/writing skills, basic math, and ability to operate telephones, fax and copy equipment. This is a non-exempt, full-time position with clerical duties and schedule flexibility.

Qualifications

• High school diploma or GED or related experience.
• Able to read and write simple instructions and memos; ability to present information clearly.
• Able to add/subtract two-digit numbers and perform basic arithmetic.
• Able to operate telephone, emergency call system, monitoring board or beeper, and photocopier.
• Must pass Criminal Background check for unlicensed employees per state requirements.
• Must provide medical certification confirming no communicable disease TB, at hire and annually.

Responsibilities

• Answers incoming calls in a cheerful, marketing-oriented way and forwards to appropriate staff.
• Retrieves messages from voice mail and forwards to staff.
• Takes and delivers messages or transfers calls to voicemail as needed.
• Provides general information about the community and directions to callers.
• Welcomes on-site visitors and notifies appropriate personnel.
• Coordinates guestroom reservations.
• Receives, sorts, and routes mail; maintains publications.
• Operates copy and fax machines; assists users; retrieves and routes faxes.
• Creates and prints cover sheets, memos, reports and other documents when needed.
• Performs other clerical duties such as filing, photocopying, and collating.
• Collects rent checks and meal-ticket money; provides information to the Assistant Executive Director.
• May perform other duties as assigned.

Skills

Communication skills

Customer service

Telephone handling

Office equipment operation

Documentation/clerical

Education

High school diploma or GED

Tools

Telephone system

Fax machine

Emergency call system

Photocopier

Job description

Hallkeen-Assisted-Living-Communities in Gardner, MA seeks a friendly, detail-oriented Receptionist to run the information/referral center for residents and staff. You will handle calls, greet visitors, manage messages, and provide accurate community information with a customer-first approach.

The role requires good reading/writing skills, basic math, and ability to operate telephones, fax and copy equipment. This is a non-exempt, full-time position with clerical duties and schedule flexibility.